Multilingual Client Service Associate, Credit
hace 2 semanas
At AT&T Mexico, we're committed to delivering exceptional service and solutions that meet our customers' needs. As a Multilingual Client Service Associate, you'll be part of a team dedicated to providing top-notch support and expertise in credit and collections.
Estimated SalaryMonthly Base Salary: MXN$23,650 (before Taxes)
Job DescriptionYou will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company.
You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.
Key Responsibilities:
- Ability to deal with a variety of customers
- Ability to explain and sustain different charges on bills
- Ability to create a sense of urgency on our customers to help them get current on their accounts
- Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers
- Build relationships and provide excellent customer service in all different interactions
- Resolve the customer's issue while on the phone
- Neeed to be creative and innovative
Essential Requirements:
- Advanced English Fluency to engage with U.S. customers
- Previous 1 year collection experience, back-office tasks or wireline or wireless support
- Be capable of managing to a variety of customer emotions and requirements
- Establish positive relationships with customers during every interaction
- Listen, respond, and resolve consistently on every call throughout your shift
- Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone
We offer a competitive compensation package, including:
- Major medical Insurance
- Life Insurance
- Saving Fund
- 30 days of Christmas Bonus
- Vacation days, plus three personal days, onsite medical and more
- 50% discount on five lines of AT&T Wireless service
This is NOT a Work from Home role, you need to work in our office 100% of the time.
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours from 7:00 am to 6:30 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
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