Senior Program Manager for Operational Excellence

hace 7 días


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Senior Program Manager to lead top priority initiatives and drive operational excellence in our Amazon Operations team. As a key member of our team, you will be responsible for leading multiple, complex cross-functional initiatives simultaneously from initiation through delivery, anticipating bottlenecks, providing escalation management, and communicating status broadly across all levels.

About the Role:

  • Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery, anticipating bottlenecks, providing escalation management, and communicating status broadly across all levels.
  • Identify, prioritize, and execute on new opportunities to further accelerate innovation in our operations, as well as drive process improvements in terms of Safety, Quality, People experience, and Cost.
  • Challenge current status quo of existing mechanisms to create a continuous improvement environment, influence your team and others to create new procedures and processes.
  • Make tradeoffs while balancing business needs with technical constraints, and be able to excel in stakeholder management in different areas and levels, especially with Operations and Transportation teams.

About Us:

At Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we are committed to operational excellence and strive to become the worldwide fulfillment operations reference. Our ACES MX team is dedicated to identifying, prioritizing, and deploying scalable and sustainable mechanisms to achieve utmost performance at optimal cost. We value diversity, build inclusive teams, and break down organizational silos to drive innovation and standardization.

Requirements:

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Knowledge of Excel at an intermediate level, including pivot tables and charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas
  • Advanced English and Spanish - written and spoken

Preferred Qualifications:

  • 2+ years of driving process improvements experience
  • PMP certificate
  • MBA in supply chain, business, engineering, finance, or related technical or quantitative field


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