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Sales Operations Coordinator

hace 1 mes

Tijuana, Baja California, México North American Production Sharing A tiempo completo

**Job Summary**

The Sales Operations Coordinator plays a crucial role in ensuring seamless communication between customers and our sales team. This position involves collaborating with sales and shipping teams to guarantee timely and efficient delivery processes for our clients. The coordinator will manage incoming orders in accordance with customer agreements, freight shipping, and other relevant policies.

**Key Responsibilities**

The following duties are essential to the role. Other tasks may be assigned as necessary.
- Enter customer orders into our ERP system and resolve any ambiguities.
- Communicate changes to customers and follow up on their orders.
- Address discrepancies with customer orders (credit, MOQ, price).
- Write proforma invoices.
- Determine priorities based on customer needs.

**Shipping and Logistics**
- Ensure orders are shipped; verify reasons for any delays.
- Request shipping quotes from logistics providers.
- Confirm order shipping dates.
- Create and receive transfers (IBT) in warehouses other than PQ1 & GAMX.

**Customer Experience**
- Enter customer complaints and issue RTS & RMA numbers.
- Correct errors and fill in credit requests.
- Communicate with account specialists and sales representatives regarding stagnant items or insufficient inventory to meet customer needs.
- Stay updated on sales opportunities.
- Communicate with customers to gauge their forecasts and support inventory management.
- Manage early buy programs for customers.
- Support colleagues during high workload periods and act as a backup during planned or unplanned absences.
- Update customer price lists.

**Requirements**
- Bachelor's Degree
- Customer Service & Order Management Experience (+3 years)
- MS Office Suite (Excel Pivot Tables) (+3 years)
- Use of ERP and CRM Platforms (+3 years)

**Languages**
- English (95% spoken, 95% written)
- French (nice to have)