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Claims Customer Care Representative

hace 1 semana

Tijuana, Baja California, México Allstate A tiempo completo

At Allstate, we strive to be industry leaders in property and casualty insurance servicing. Our innovative drive enables us to stay ahead of our customers' evolving needs.

This Claims FNOL Associate II role serves as the initial contact for basic claims reporting. The primary responsibility is guiding the caller to the appropriate party based on their need and the relevant policy or claim.

We offer a competitive salary up to $24,000 MXN monthly before taxes. In addition to a fulfilling career, you can expect numerous benefits, including:

  • Full paid training
  • Nine days of Paid Time Off (PTO) in addition to regular vacations
  • Fully reported wages to IMSS and Infonavit
  • Weekly food vouchers of $304 MXN
  • Weekly Payment
  • Life and burial insurance
  • Parking On-site
  • Wellness Center On-site
  • Exclusive coffee shop on-site
  • Special discounts at establishments
  • Employee Referral Program
  • Monthly activities and celebrations

The ideal candidate will possess strong communication skills, both written and verbal. Fluency in English and Spanish is required. We're looking for someone with experience in call centers, preferably within the insurance industry.

In this role, you'll be responsible for establishing connections with customers, capturing information, and filing first notice of loss claims. You'll also provide an overview of the basic claims process and receive incoming telephone calls and electronic correspondence.

We value empathy and engagement during customer interactions. You'll use online resources, system-generated prompts, and claims knowledge to assist customers and set expectations for next steps to resolve their claims.