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We are seeking a highly skilled Senior Data Analyst to join our Go-To-Market (GTM) Intelligence team at Zendesk. As a key member of our team, you will play a critical role in driving business decisions with data-driven insights.
Key Responsibilities- Analyze and track customer journey through the sales funnel, identifying opportunities for improvement and measuring the effectiveness of our efforts.
- Lead regular reviews to provide visibility into the reasons behind improvements or underperformance on core critical metrics.
- Support functional leaders by democratizing data and insights, conducting in-depth analysis on critical initiatives.
- Collaborate with extended analytics teams to gain a deeper understanding of data insights and drive business growth.
- Monitor metric performance rigorously, identifying new trends and potential issues.
- Innovate and explore new technologies to stay ahead of the curve.
- BS/BA degree in business, statistics, data science, engineering, or related field.
- 4+ years of experience in business analytics, sales analytics, revenue analytics, marketing analytics, data science, product analytics, or customer analytics.
- Business Intelligence development experience, fluent in SQL.
- Experience with Tableau, MicroStrategy, Looker, or similar BI tools.
- Excellent written and verbal communication skills, comfortable presenting data and providing recommendations to senior-level partners.
- Familiarity with the sales funnel and sales metrics.
- Experience working in B2B.
- Track record of creative thinking, consistently improving existing processes to enhance intelligence.
- Experience analyzing CRM data.
- Scripting in Python or R.
Zendesk is a leading provider of customer service and engagement software. We empower businesses to deliver exceptional customer experiences through our cloud-based platform. Our team is passionate about innovation, diversity, and inclusion, and we're committed to creating a workplace that reflects the diversity of our customers and the communities we serve.
