Platform Transformation Leader

hace 3 días


Ciudad de México, Ciudad de México ServiceNow A tiempo completo
Job Overview

This role is an opportunity to lead digital transformation initiatives for our clients. As a Principal Platform Architect, you will be responsible for designing and implementing solutions that drive business outcomes.

About the Job

The Customer Outcomes Principal Platform Architect is a technical advisory role that involves working with customers to establish a solid technical foundation in the ServiceNow Platform. This includes designing solutions that improve customer outcomes and ensuring that customers use leading practices around instance strategy, technical governance, core data, integrations, and the technical health of the platform.

Key Responsibilities
  • Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals into outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance and delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
What You'll Need
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Ability to travel up to 80%
  • Creativity with comfort running programs independently within a startup-paced environment
  • Success driving complex issues through analysis and resolution
  • Ability to relay complex information to diverse sets of audiences, both technical and non-technical
  • ServiceNow certifications in aligned workflow
  • Industry domain expertise in
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience
Salary Range

$120,000 - $180,000 per year, depending on location and experience.

Additional Information

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.



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