Operations Manager Junior
hace 4 semanas
Job Summary
As an Operations Manager Junior at Servicios Comerciales Amazon Mexico S. De R.L. De C.V., you will be responsible for managing a team of hourly associates, ensuring safety metrics, attrition, payroll, shifts, vacations, overtime, and Amazon's OPS metrics. You will also support purchasing tools, services, and consumables for the delivery station.
Key Responsibilities
- Create a balance between work and fun for associates under your scope
- Ensure team execution to accomplish business goals
- Support process improvement activities
- Assist in developing and documenting key business processes
- Follow up on operations KPIs within the delivery station
- Actively support and promote organizational change
- Dive deep into analysis of KPIs
- Support the ACES team, customer service, or other upcoming goals
- Measure drivers' performance, discipline, and customer experience service
- Internal audits execution
- Support and participate in quality initiatives and process change initiatives
- Implement change and/or develop new processes to better service Amazon customers and reduce costs
- Implement and develop the delivery stations' workflow and metrics according to standard work and book of processes
Requirements
- Completed high school diploma
- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Basic English (A2)
- +2 years of previous experience
- 1+ year as people manager
Location
Guadalajara, JAL, MEX
Education
Completed Bachelor degree
Language
English Advanced
Experience
3+ years of experience
Skills
Lean manufacturing Tools
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