E-commerce Strategic Lead
hace 2 días
**About the Role**
We are seeking a talented and experienced E-commerce Manager to join our team at Cartier. The successful candidate will have a proven track record of success in e-commerce leadership, with expertise in digital marketing, analytics, and team management.
In this role, you will be responsible for developing and executing a comprehensive e-commerce strategy that drives business growth and enhances the customer experience. You will work closely with cross-functional teams to ensure seamless execution of e-commerce initiatives and provide strategic guidance to ensure alignment with company objectives.
Key Responsibilities
- E-commerce Performance Monitoring: Analyze e-commerce performance metrics, including sales, conversion rates, traffic, and best-selling products. Identify opportunities for improvement and implement strategies to increase revenue and customer engagement.
- Content Management: Develop and maintain a comprehensive digital catalog that showcases Cartier's luxury products in an engaging and user-friendly manner. Collaborate with internal teams to ensure timely product setup and activation in conjunction with marketing calendars and sales events.
- Customer Experience Enhancement: Develop and implement strategies to improve the overall customer experience, including click-and-collect, logistics, engraving, and gift messaging options. Collaborate with cross-functional teams to ensure smooth order processing and efficient stock management.
- Retail Partners Website Support: Provide support and guidance to Cartier's retail partners to ensure their websites meet brand guidelines and standards. Offer training and resources to help partners optimize their e-commerce operations and improve customer engagement.
- Market Intelligence and Analysis: Conduct competitive benchmarking and market research to identify trends and opportunities in the e-commerce landscape. Provide actionable insights and recommendations to inform business decisions and drive growth.
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