WFM Manager

hace 4 semanas

Ciudad de México, Ciudad de México Allianz Partners A tiempo completo
Job Summary

As a WFM Manager at Allianz Partners, you will be responsible for overseeing all aspects of workforce management for a specific or group of pre-determined BUs, aligning local strategies with global standards to ensure operational efficiency and effectiveness. You will guarantee local BU achievements of WFM KPIs, LOB driven governance, such as providing internal reports and WFM routines with local stakeholders (Capacity planning, MBR, strategies alignment).

Key Responsibilities
  • Supervise, coach and develop global WFM resources, guaranteeing a clear career path plan and employees' engagement.
  • Hold regular one-on-one's and team meetings; contribute to team engagement.
  • Actively manage performance; identify training needs and provide post-training support.
  • Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.
  • Ensure effective use of resources and knowledge.
  • Direct daily WFM activities (Daily reports, Capacity Planning alignments, FTE strategies, KPIs management), ensuring effective and efficient operations.
  • Provide leadership and direction to the WFM team, addressing challenges and facilitating decision-making to Team leaders, Senior Planners, Scheduler analysts and Real Time management employees.
  • Implement and oversee local WFM policies and procedures, ensuring compliance with global standards.
  • Ensure accuracy in WFM local processes, such as Capacity Planning, Forecasting, Sizing, Scheduling and Real Time management.
  • Work in partnership with WFM CoE leadership in order to improve WFM processes worldwide and giving support to local systems access and data extraction and monitoring processes.
  • Contribute to and administer the global Human Resources (FTE) Plan and maintain controls to manage headcount within PD plan.

Requirements
  • Minimum 3 years of leadership experience.
  • Minimum 2 years of experience in Workforce Management.
  • Experience with Visual Basic and SASS preferred but not required.
  • Advanced PowerPoint and Excel skills.
  • Demonstrated ability to build strong relationships at all levels of the organization.

What We Offer
  • Gross salary.
  • 1 month of salary in a year-end bonus.
  • Upper law benefits.
  • Hybrid work.

  • WFM Enablement Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Support Services Group A tiempo completo

    Job Title: WFM Enablement ManagerAt Support Services Group, we are seeking an experienced WFM Enablement Manager to oversee the WFM Enablement function, focusing on optimizing workforce strategies and ensuring effective implementation across various areas, including WFM Insights and the Global Operating Model.Key Responsibilities:Lead initiatives to enhance...

  • WFM Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Allianz A tiempo completo

    Job SummaryWe are seeking a highly skilled WFM Manager to lead our local workforce planning efforts and drive operational excellence in our organization. As a key member of our team, you will be responsible for overseeing the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency, and service levels.Key...

  • Record to Report Team Lead

    hace 4 semanas

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job DescriptionRole PurposeThe purpose of this role is to drive the performance of the team on key metrics and ensure process execution as per client contract.Key ResponsibilitiesConduct briefings before every shift to drive focus on key metrics and debrief at the end of the shift to drive focus on quality and adherence to contract compliance...

  • Wfm Worforce Manager Bilingue Cdmx

    hace 5 meses

    Ciudad de México Codifin A tiempo completo

    Estamos en búsqueda de tu talento: WFM Manager ** Habilidades ** Excel - Alto, Manejo de equipos de trabajo - Intermedio, SQL - Básico, Conocer herramientas de WFM - Medio, Métricas de Call Center. Alto, Metricas WFM - Alto **Tus actividades** Coordinador de WFM bilingüe: serás responsable de liderar y administrar las operaciones de planificación y...

  • Wfm Manager

    hace 1 mes

    Ciudad de México, CDMX Allianz Partners A tiempo completo

    **What you'll Do.** Build an effective local workforce planning, oversee the optimization of staffing, scheduling, and workforce planning to enhance productivity, efficiency and service levels, maintain strong relationships with local stakeholders and provide global collaboration through a strong WFM excellence culture, implementing clear and executive...

  • WFM Enablement Manager

    hace 1 mes

    méxico Support Services Group A tiempo completo

    At Support Services Group we are looking for an experienced WFM Enablement Manager to oversee the WFM Enablement function, focusing on optimizing workforce strategies and ensuring effective implementation across various areas, including WFM Insights and the Global Operating Model. This role is crucial for enhancing operational efficiency, improving...

  • HR Manager Wfm

    hace 3 meses

    San Nicolás de los Garza, N. L., México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Dispatcher (Dispatch or Wfm Experience Preferred)

    hace 2 meses

    Ciudad de México, CDMX Inter-Con Security Systems A tiempo completo

    **Overview** Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients...

  • Resource Planning Manager, Cs Workforce Management

    hace 3 meses

    Ciudad de México, CDMX Netflix A tiempo completo

    **Job Requisition ID**: - JR29211**Teams**: - Customer Service**Work Type**: - OnsiteNetflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want,...

  • Customer Operations Supervisor

    hace 5 meses

    Ciudad de México Percepta International A tiempo completo

    Customer Operations Supervisor MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process...

  • Ops Sup Sr Manager

    hace 2 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Rtr Deputy Manager

    hace 5 meses

    México Wipro Limited A tiempo completo

    Mexico City, Mexico - DOP - 3083053 **_Role Purpose_** - The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process._ **_Do_** - **Ensure process is executed as per the client contract** - _Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift...

  • Dispatcher

    hace 1 semana

    Ciudad Juárez, México Inter-Con Security Systems A tiempo completo

    Overview Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients...

  • Gerente Sr para Proceso de Quejas C13

    hace 2 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Gerente de Control

    hace 5 meses

    Ciudad de México Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Vp Wealth Management Control Officer

    hace 1 mes

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Gerente Sr de Registro Quejas

    hace 2 meses

    Ciudad de México, CDMX Citi A tiempo completo

    The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...