Immigration Advocate Coordinator
hace 7 días
The Immigration Advocate Coordinator role at DYADlaw, P.C. is a unique opportunity to make a meaningful impact in the lives of immigrants seeking legal status and a better future.
Job SummaryWe are seeking a highly motivated and compassionate individual to serve as the main point of contact for our clients, handling incoming and outgoing calls, emails, and messages.
About the Role- Proactively communicate with clients on a regular basis regarding case updates, milestones, and inquiries, using clear and empathetic guidance throughout the duration of their case.
- Maintain availability in the Customer Service Incoming Call Queues, handling client inquiries promptly and professionally.
- Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case.
- Address and resolve any client issues promptly, ensuring a positive resolution and maintaining the firm's reputation for exceptional customer service.
This position requires:
- Bilingual proficiency in English and Spanish.
- Full-time on-site availability in Hermosillo, Sonora, Mexico.
- A commitment to undergoing job-specific training to fully understand services, processes, and standards.
- Excellent listening skills, with an empathetic and supportive nature.
- Strong dedication to customer satisfaction and the ability to empathize with clients' situations.
- Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
As a valued member of our team, you can expect:
- A competitive salary of $21,000 MXN per month, reflecting the importance of this role in delivering exceptional customer service.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
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