Immigration Advocate Coordinator

hace 7 días


Hermosillo, Sonora, México DYADlaw. P.C. A tiempo completo

The Immigration Advocate Coordinator role at DYADlaw, P.C. is a unique opportunity to make a meaningful impact in the lives of immigrants seeking legal status and a better future.

Job Summary

We are seeking a highly motivated and compassionate individual to serve as the main point of contact for our clients, handling incoming and outgoing calls, emails, and messages.

About the Role
  • Proactively communicate with clients on a regular basis regarding case updates, milestones, and inquiries, using clear and empathetic guidance throughout the duration of their case.
  • Maintain availability in the Customer Service Incoming Call Queues, handling client inquiries promptly and professionally.
  • Set and manage realistic client expectations, providing clear and empathetic guidance throughout the duration of their case.
  • Address and resolve any client issues promptly, ensuring a positive resolution and maintaining the firm's reputation for exceptional customer service.
Key Responsibilities

This position requires:

  • Bilingual proficiency in English and Spanish.
  • Full-time on-site availability in Hermosillo, Sonora, Mexico.
  • A commitment to undergoing job-specific training to fully understand services, processes, and standards.
  • Excellent listening skills, with an empathetic and supportive nature.
  • Strong dedication to customer satisfaction and the ability to empathize with clients' situations.
  • Familiarity with basic computer software, office systems, and the ability to adapt to new technologies and processes.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $21,000 MXN per month, reflecting the importance of this role in delivering exceptional customer service.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that values diversity, equity, and inclusion.


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