Data Analytics Support Specialist

hace 4 semanas

Guadalajara, Jalisco, México Epam A tiempo completo

About the Company



EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities.



About the Role



This advanced data engineer role requires expertise in technical support for data analytics software and tools. As a skilled Data Analytics Support Specialist, you will provide exceptional customer service while maintaining high technical standards.



Key Responsibilities




  • Respond to customer queries, diagnose issues, and resolve problems efficiently.
  • Maintain response and resolution speed as defined by Service Level Agreements (SLAs).
  • Keep high customer satisfaction scores and adhere to quality standards.
  • Use troubleshooting tools and techniques to establish root causes and provide customer-facing assessments.
  • Document problem classes and preventative actions for further analysis.
  • File issue reports, build documentation, and suggest code-level resolutions for complex product bugs.
  • Execute community management tasks as needed.
  • Provide solutions for customer-specific requirements on architectural design.
  • Familiarize yourself with notification and escalation procedures.
  • Adhere to communication standards with business stakeholders.


Requirements



To be successful in this role, you must possess:




  2. 2+ years of experience working with support projects or in a 24x7 environment.
  3. Advanced English language proficiency (B2+/C1).
  4. Customer Service and Customer Experience skills.
  5. Effective Communication skills.
  6. Ability to convey technical information clearly.
  7. Skilled in communicating with international teams.
  8. Advanced knowledge of Java, Python, Linux/Unix OS, ETL, APIs, SQL, and BQL.


Nice-to-Have Skills




  • Networking expertise.
  • TCP/IP troubleshooting skills.
  • IP routing knowledge.
  • DNS familiarity.


What We Offer



We offer a competitive salary range of $85,000 - $110,000 per year, depending on your experience and qualifications.



In addition to the salary, you can expect:




  • Career growth opportunities and training programs.
  • Unlimited access to LinkedIn Learning solutions.
  • An International Mobility Plan within 25 countries.
  • Constant training, mentoring, and online corporate courses.
  • English classes with a certified teacher.
  • Support for employee initiatives.
  • An enjoyable work environment with amenities and events.
  • A flexible work schedule and dress code.
  • The opportunity to collaborate with a multicultural team.
  • Law benefits, including IMSS, INFONAVIT, and vacation bonuses.

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