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Retail Operations Manager

hace 2 meses


San Luis Potosí, San Luis Potosí, México Trek Bicycle Corp (Mexico) A tiempo completo

Job Title: Retail Operations Manager

About the Role:

The Retail Operations Manager will lead the Store Managers of our three Trek direct owned stores located in Monterrey, Nuevo León, México.

Key Responsibilities:

  • Partner with Store Managers to provide guidance on delivering outstanding customer service, meeting all operating objectives, driving sales and financial goals, and holding them accountable to company policies and procedures.
  • Lead with a mindset of continuous improvement and drive to make employees wildly successful.
  • Build strong relationships with each store team with a focus on engaging and developing a bench for the next leaders within Trek.
  • Empower Store Managers to run a successful business that creates a Great Place to Work for their teams, customers, and community.
  • Understand the work that needs to be done to achieve store profitability, whether it is through community building, promotional strategies that drive traffic to stores, or developing internal employee skills.
  • Actively work in the stores, rotating between them to get to know each team member, their skills, and training needs.
  • Understand the Monterrey cycling community, including cycling groups, local authorities, local events, and competitors.
  • Help maintain exemplary customer service and uphold Trek standards within the stores.
  • Train Store Managers and ensure all other members of their stores are up to date on training.
  • Create and execute plans with Store Managers to improve store and area performance.
  • Analyze P&L results and trends to increase and maximize sales.
  • Understand and partner to remove points of conflict in the service side of the business.
  • Coach Store Managers to handle HR/performance-related issues with personnel in their stores.
  • Hold Store Managers accountable for controlling labor hours, recruiting, store budget, and inventory.
  • Develop a bench of high-performing leaders for succession planning and new store openings.
  • Coordinate and organize the weekly rides schedule together with the Store Managers.

Requirements:

  • 3+ years of multi-unit retail experience with a passion to change the world through bikes.
  • Eventually will be asked to travel to Trek MX office in SLP, Mexico.
  • Must be available for overnight travel.
  • Must have excellent relationship-building skills.
  • Must have exceptional organization, time management, and follow-up skills.
  • Familiarity and knowledge of the area of the district is preferred.
  • This job may require overtime or work outside of normal business hours, such as Sundays and holidays, at certain times.
  • This person is expected to have the ability to understand the needs of the business without requiring constant supervision.

Language: English