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Batch Monitoring Specialist

hace 2 meses

Guadalajara, Jalisco, México Rinf A tiempo completo
About the Role

We are seeking a highly skilled Batch Monitoring Engineer to join our Service Delivery Team. As a key member of our team, you will be responsible for providing 24x7 batch monitoring in Microsoft D365 F&O, ensuring the high availability of functionalities and guaranteeing high reachability for user help requests.

Key Responsibilities
  • Monitor and resolve batch issues, supporting QA/production batches in case of errors.
  • Understand functionalities and impact of batch issues on SLA.
  • Monitor automated messages generated by batch tasks and take necessary actions.
  • Create incidents and work with functional & technical teams to resolve issues within SLA.
  • Escalate issues appropriately and participate in bridge calls for High Priority incidents.
  • Support ad-hoc requests like adding new batches, canceling, or holding.
  • Monitor batch performance and maintain the health of batch runs.
Requirements
  • Bachelor's degree in an IT-related field.
  • At least 1-2 years of hands-on experience in batch monitoring in Microsoft AX 2012 or D365 Environment.
  • Knowledge of business applications (ERP is an asset).
  • Familiarity with Microsoft D365 monitoring tools and analytics.
  • Strong analytical and problem-solving skills.
  • Customer-focused, quality-driven, and proactive.
  • Eager to learn and a quick learner.
  • Result-oriented and responsible.
  • Team player with a flexible attitude.
  • Strong communication skills, fluent in English.
What We Offer
  • Flexible working environment.
  • Learning budget and platforms.
  • Wide variety of projects.
  • Medical subscription.
  • HR representative for career development.
  • Flexible benefits platform.
Our Recruitment Process
  • HR Discussion.
  • Technical interview.
  • Offer.