Enterprise Process Optimization Lead

hace 5 días


Ciudad de México, Ciudad de México Zendesk A tiempo completo
Transformative Opportunity in Business Architecture

Drive Process Excellence at Zendesk

About the Role

We are seeking a seasoned Business Architect to join our Enterprise Architecture team. As an expert in structured business architecture, you will leverage your knowledge to enhance key capabilities and re-engineer processes across the enterprise.

You will partner closely with business and operational teams, IT, and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement. Your strategic thinking and leadership skills will be instrumental in developing and implementing process optimization initiatives that drive efficiency and growth.

Key Responsibilities
  • Process Improvement: Define and improve critical capabilities across the GTM landscape while assessing maturation and providing recommendations.
  • Business Architecture: Develop high-level business architecture that prioritizes and sequences critical initiatives, serving as a link between process and systems.
  • Visual Modeling: Create value stream and process models for knowledge sharing and future analysis.
  • Collaboration: Engage with Enterprise, Solution, and Domain Architects to translate business capabilities into technical design, and collaborate with IT Architects to craft optimal technical solutions.
  • Organizational Design: Design and optimize organizational structures to maximize efficiency and support strategic objectives.
  • Stakeholder Engagement: Conduct workshops and coordinate with multiple senior stakeholders to ensure business processes meet short- and long-term requirements.
Requirements and Qualifications
  • 3+ years of experience as a Business Architect or Process Architect.
  • Ability to document requirements for business process flows, capability descriptions, gap analysis, KPIs, business use cases, and visual techniques.
  • Experience with design thinking strategies, customer-centric development processes, and leading Customer Journey Mapping sessions.
  • Proficiency in process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro, or equivalent experience.
  • Ability to work independently with minimal direction.
Preferred Skills and Experience
  • Lean Six Sigma certification.
  • Experience using Business Architecture tools like ARIS, iServer.
  • Knowledge of Business Process Modeling Notation (BPMN) and RPA software like UiPath, AutomationAnywhere, BluePrism.
  • Experience with finance and accounting platforms including Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday Financials.
  • Familiarity with Lean Design principles and applying them to identify waste and create flows.
Location and Working Arrangements

This role is based in Mexico City (CDMX) or Mexico State (Estado de Mexico), with a hybrid working arrangement that includes both on-site and remote work options. You will be required to attend our local office for part of the week.

Estimated Salary: $120,000 - $150,000 per annum, depending on experience.



  • Ciudad de México, Ciudad de México Capgemini A tiempo completo

    About the Role:We are seeking a highly experienced OTC Process Optimization Lead to join our team in Mexico City. As an OTC Process Optimization Lead, you will play a critical role in supervising the implementation and management of the Order to Cash processes in SAP, ensuring efficiency and effectiveness throughout the entire cycle from receipt of the sales...


  • Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    At The Chemical Engineer, we believe process excellence is everything.As a Senior Process Engineer - Process Optimization Lead, you will have the opportunity to make a significant impact on our manufacturing operations.You will be responsible for leading process improvement initiatives to reduce variation, improve efficiency, and enhance product quality....


  • Ciudad de México, Ciudad de México Servicenow A tiempo completo

    We are seeking a highly skilled Senior Enterprise Process Optimization Expert to join our team at ServiceNow.About UsServiceNow is a global leader in innovative AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About SAPSAP is a global leader in enterprise software and solutions, helping organizations of all sizes to run better. Our innovative technology enables businesses to operate more efficiently, make informed decisions, and drive growth.Job DescriptionWe are seeking an experienced Business Process Optimization Expert to join our team in Mexico City. As a...


  • Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job SummaryWe are seeking an experienced Enterprise Process Strategist to join our team at Zendesk. In this role, you will be responsible for developing and implementing business process improvements across the enterprise.


  • Ciudad de México, Ciudad de México Edag Mexico A tiempo completo

    Overview:Edag Mexico is a leading provider of engineering and IT services. We are seeking an experienced Process Optimization Specialist to join our team.Job Description:The Process Optimization Specialist will be responsible for identifying deviations in critical processes and implementing corrective actions to ensure process activities align with...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Transform Your Career with CognizantAre you looking for a challenging role that allows you to make a significant impact on a global scale? At Cognizant, we offer a unique opportunity to work with one of the largest and fastest-growing IT services providers worldwide.About the RoleWe are seeking a Process Optimization Specialist to join our team. As a key...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    OverviewTaking a step forward with Edenred means embracing innovation and growth in a dynamic environment.We deliver innovative solutions to improve the lives of millions worldwide, connecting employees, companies, and merchants globally. Our team is committed to meritocracy, recognizing, recruiting, and developing all talents and singularities.About the...


  • Ciudad de México, Ciudad de México Siemens Energy A tiempo completo

    **Role Overview**The Business Process Analyst for Siemens Energy's Opportunityto Cash group plays a pivotal role in ensuring the successful implementation of digitalization and modernization of finance processes.Key ResponsibilitiesAnalyzes finance processes to assess automation opportunities and drive improvement and efficiencies.Identifies time-consuming...


  • Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completo

    Job DescriptionSafran is seeking a skilled Process Optimization Specialist to join our team.The salary for this position is approximately $90,000 - $120,000 per year, depending on experience and qualifications.ResponsibilitiesDevelop and implement process key parameters to ensure timely production and quality control.Lead optimization and improvement...


  • Ciudad de México, Ciudad de México Enactor Enactor Ltd A tiempo completo

    About the RoleWe are seeking a highly ambitious and technically savvy sales professional to join our team as an Enterprise Sales Lead. This role will be responsible for prosecuting complex sales campaigns and generating new business opportunities for Enactor in Latin America.Key Responsibilities* Strategize and lead in-market activities to generate new...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Company OverviewCognizant is a leading global IT services provider, offering innovative solutions to help businesses succeed in the digital age. As one of the largest and fastest-growing companies in the industry, we are committed to delivering high-quality services and fostering a culture of innovation and excellence.Job SummaryWe are seeking an experienced...


  • Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job SummaryWe are seeking an experienced Operational Excellence Team Lead to join our team at Wipro. This is a challenging role that requires strong leadership and project management skills.About the RoleThe Operational Excellence Team Lead will be responsible for driving process excellence across various business units. The successful candidate will have a...


  • Ciudad de México, Ciudad de México ServiceNow A tiempo completo

    At ServiceNow, we're committed to empowering organizations to work smarter and more efficiently. Our journey began in 2004 in San Diego, California, when Fred Luddy envisioned a transformative way to revolutionize work processes. Today, we stand as a global market leader, harnessing AI-enhanced technology to support over 8,100 customers, including 85% of the...


  • Ciudad de México, Ciudad de México Kellanova A tiempo completo

    Role OverviewWe are seeking a skilled HR Process Optimization Specialist to join our Global Business Services (GBS) team. In this role, you will focus on optimizing GBS process areas, with an emphasis on HR processes and digital solutions.Key ResponsibilitiesLead Ideation Sessions: Own and lead sessions to expand organizational solutions from an automation...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job SummaryWe are seeking an OTC Process Optimization Specialist to join our team at Maersk. In this role, you will be responsible for ensuring that financial processes are executed efficiently and effectively across the region.About the RoleThis is a leadership position that requires strong stakeholder management and collaboration skills. The successful...

  • Business Process Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Wizz Life A tiempo completo

    Our company is seeking a Business Process Manager to lead the optimization of our business operations.This role will involve analyzing and improving existing processes to increase efficiency and productivity.Key responsibilities will include:Process AnalysisImprovement PlanningChange Management


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Logistics Optimization Program Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. This is an exciting opportunity for a seasoned professional to lead the end-to-end program management of tactical programs and processes that drive strategic logistical initiatives.


  • Ciudad de México, Ciudad de México Motorola Solutions A tiempo completo

    Job Title: Supply Chain Optimization DirectorAbout the Role:We are seeking an experienced Supply Chain Optimization Director to join our team at Motorola Solutions. This role will be responsible for leading global supply assurance processes, driving process improvements, and ensuring customer satisfaction.About the Company:Motorola Solutions is a leader in...


  • Ciudad de México, Ciudad de México General Electric A tiempo completo

    **Job Summary:** We are seeking a highly skilled Technical Lead for Manufacturing Optimization to join our team at General Electric.**Estimated Salary Range:** $120,000 - $180,000 per annum**Key Responsibilities:**- Serve as a technical expert to evaluate and anticipate issues related to Quality, Delivery, and Producibility for future business...