Business Performance Analyst

hace 2 semanas

Xico, México Adp, Inc. A tiempo completo

**Job Summary:**

The role of Collection Analyst at Adp, Inc. entails monitoring and controlling clients' adherence to contractual payment terms, converting debtors to cash in a timely manner. This position requires owning a specific range of the ledger, including a high volume of clients.

**Key Responsibilities:**

  • Daily interaction with ADP clients through phone, email, and internal tools to achieve cash and aged AR targets.
  • Apply specific collections processes and strategies to ensure individual and team targets are achieved in accordance with department requirements.
  • Register all actions, payment promises, and amounts collected in centralized systems.
  • Provide regular updates on AR progress, cash, and aged AR forecast and plans to achieve goals.
  • Ensure compliance with Adp, Inc. Policies & Controls and Sox Compliance.
  • Work with external clients to resolve controllable disputes and provide account receivables information.
  • Timely escalation to first-line manager, providing relevant and complete information.
  • Collaborate with the Billing team to resolve promptly all relevant non-payment reasons using internal tools and systems.
  • Respond to clients and internal business associates using the Siebel system and shared Collections email inbox, in line with agreed timescales and performance metrics.
  • Analyze, investigate, and reconcile customers' transactions to ensure accurate balance accounts.
  • Manage unallocated cash or credit notes outstanding on the ledger.
  • Support other team members.

**Requirements:**

  • Bachelor's degree in business or economics recommended or equivalent experience.
  • At least 1 year of Collection experience.
  • Microsoft Office skills essential, advanced level in Excel and Databases.
  • Oracle experience is a plus.
  • Fluency in English (spoken and written) and 2nd language, based on country allocation (German/Dutch/French/Italian/Spanish/...).

**Soft Skills:**

  • Attention to details & numeric ability.
  • Intermediate accounting knowledge.
  • Understands Cash Collections and Cash Applications as part of the E2E process in support of the account.
  • Good communication and influencing skills; Ability to communicate at all levels.
  • Time Management – strong ability to prioritize and meet deadlines.
  • Ability to work across organizations to influence positive change that will drive process improvement.
  • Ability to work as part of a team as well as autonomously essential.
  • Ability to quickly extinguish escalations and drive issue resolution.
  • Ability to analyze the impact.
  • Ability to forecast.
  • Problem solving & results orientated.
  • Flexible and supportive team member.
  • Well organized.

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