Technology Platform Engineering Manager – Telemetry and Observability Expert

hace 3 semanas


Xico, México Vass Mexico A tiempo completo
Job Title: Technology Platform Engineering Manager – Telemetry and Observability Expert

We are looking for a seasoned technology leader to join our team as a Technology Platform Engineering Manager – Telemetry and Observability Expert. As a key member of our organization, you will be responsible for leading our platform engineering team to deliver high-quality solutions that meet the needs of our customers.

Key Responsibilities:
  • Lead platform engineering to set priorities and ensure progress toward goals.
  • Provide expertise in Monitoring/Telemetry/Observability platform engineering.
  • Ensure platform quality through consistent development, testing, and documentation.
  • Oversee platform outcomes, focusing on continuous improvement and KPI/OKR alignment.
  • Manage budgeting, planning, team motivation, vendor contracts, and Level 3 support.
  • Establish governance structures and best practices for platforms.
  • Collaborate on platform architecture and development, ensuring alignment with business goals.
  • Identify and implement new technology capabilities and support system demos.
  • Maintain and manage the platform's software infrastructure.
Requirements:
  • Bachelor's degree in Computer Science, Statistics, and/or Management Information Systems from an accredited university or equivalent experience.
  • 5+ years of experience with Agile methods/methodologies, and leading SCRUM/Lean/Kanban teams.
  • 10+ years or more of relevant professional experience as a technology engineer, with 7+ years in a role managing platform teams.
  • 7+ years of experience enabling telemetry, monitoring, and observability environments using leading APM/AIOPS solutions (Splunk, AppDynamics, ThousandEyes, ServiceNow preferred).
  • 3+ years of experience using public cloud infrastructure (AWS required, Azure desired).
  • Proven track record of getting things done in complex organizations.
  • Excellent analytical and problem-solving skills.
  • Healthcare/life science/pharmaceutical industry experience required.
  • Referenceable leadership, management, or key influencer experiences required.
  • Ability to work in an agile and rapidly changing environment with high-quality deliverables.
  • Previous experience managing global engineering teams and budgets required.
  • Strong organizational and interpersonal skills.
  • Demonstrated presentation, communication, and influencing skills.
  • Ability to think outside the box for innovative engineering capabilities.
  • Knowledge of information management practices, regulatory requirements, and global data privacy laws related to the pharmaceutical industry.
  • Proven knowledge of IT Service Management, Service Operations, and Service Release (ITIL v4 and ITSM).
  • Working knowledge of DevOps CI/CD technologies and lifecycle.
  • Demonstrated knowledge of Cloud IaaS and PaaS technology environments (AWS and Azure preferred).
  • Demonstrated experience and knowledge of micro-services concepts, API integration enablement, container technologies and services (Kubernetes based preferred).
What We Offer:
  • Law benefits.
  • Medical insurance.
  • Work in national & international projects.
  • English classes.
  • Gym pass with exclusive prices.
  • Referral bonus.
  • International Mobility.
  • Language classes, technical certifications, and access to open webinars and Udemy.
  • Great work environment; our teams make it possible.
  • Work from home and flexible hours.
  • Various health and wellness initiatives with our VASS Care program.
  • Stability and future projection through the professional development plan.


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