Technical Leadership Role: Support Engineering Director
hace 4 semanas
ABOUT THIS ROLE
At Audible, our technology teams play a crucial role in connecting listeners with millions of stories. As a Support Engineering Director, you'll anticipate and mitigate obstacles, implementing solutions that enable our engineers to achieve strategic and tactical business goals. You'll coach teams to deliver innovative products and programs, driving value for our millions of customers.
Key Responsibilities:
* Be a technical lead for the organization, regarded as a support leader by peers across the company
* Have a solid understanding of the business as it relates to the team's supported services
* Lead or participate in company-wide user groups to exchange support information, procedures, and best practices
* Be an expert in system design and configuration, contributing to physical architecture design for the organization
* Be involved in major technical decisions, working with development and QA teams to increase service supportability, scalability, and performance
* Lead large initiatives spanning multiple services, such as efficiency and scaling
* Manage organization-wide outages, ensuring accurate documentation and timely resolution
* Define aggressive SLAs and drive the team to meet them through metrics creation and analysis
* Conduct cross-team monitor planning and reviews
* Have a strong understanding of technologies, tools, procedures, resources, and best practices used to improve operational excellence
* Determine best practices for code management, support, code builds, and code deployments
* Participate and drive operational excellence across teams
Requirements:
* Display leadership core values in every activity
* Lead people or virtual teams
Join us in shaping the future of Audible's technology and inspiring innovation.
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