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Service Design Director

hace 2 meses


Monterrey, Nuevo León, México Novatech A tiempo completo

**About Novatech**

Novatech is a pioneering organization dedicated to delivering exceptional user experiences through innovative service design. We are seeking a talented and experienced Service Design Lead to join our team and drive the design strategy for our services.

**Position Overview**

As a Service Design Lead, you will play a pivotal role in shaping user-centric services. You will lead a team of service designers and collaborate with cross-functional teams to create and optimize end-to-end user experiences.

**Key Responsibilities**

• Lead and inspire a team of service designers, fostering a collaborative and innovative work environment.

• Define and implement the service design strategy, ensuring alignment with business goals and user needs.

• Collaborate with product managers, UX/UI designers, and stakeholders to understand and define service requirements.

• Conduct user research, customer journey mapping, and service blueprinting to identify opportunities for improvement.

• Develop and maintain a design system that ensures consistency and enhances the overall user experience.

• Drive cross-functional workshops and design thinking sessions to ideate and iterate on service concepts.

• Work closely with development teams to ensure the successful implementation of service design solutions.

• Stay informed about industry trends and best practices in service design.

• Measure and analyze the effectiveness of service design solutions and iterate based on feedback.

**Requirements**

• 5-10 years of relevant experience in a related field such as service design, product management, or user experience design.

• Strong project management skills and experience leading cross-functional teams in agile development methodologies.

• Experience in gathering and analyzing data to make informed product decisions.

• Experience with adapting to changing market and user needs.

• Experience designing and delivering products or services that meet user needs and align with company goals.

• Experience leading cross-functional teams in agile development methodologies.

• Experience prioritizing tasks based on feedback from customers and business objectives.