Telecommunications Network Operations Specialist

hace 5 días


Juárez, Chihuahua, México Flo Networks A tiempo completo

Flo Networks is a leading telecommunications service provider offering connectivity and managed services to Fortune 1000 companies, telecoms, and cable companies through its extensive fiber optic network spanning over 35,000 km between the United States and Mexico.

We are seeking highly skilled Telecommunications Network Operations Specialists in Ciudad Juarez, Chihuahua, Mexico to augment our NOC team.

The Role:

  • Deliver exceptional customer experiences by maintaining attentive, courteous, and efficient communication with clients.
  • Open tickets efficiently, log, and document customer interactions in our customer support system.
  • Elevate complex technical issues to higher-level support teams when necessary.
  • Stay current with product and system knowledge to provide enhanced assistance to customers.
  • Handle customer inquiries related to service disruptions.

Responsibilities:

  • High school diploma or equivalent.
  • Bilingual proficiency in English and Spanish.
  • Prior experience in call center or customer service roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving capabilities.
  • Proficiency in using customer support software and basic technical troubleshooting.
  • Ability to multitask and prioritize customer requests.
  • Willingness to work in a 24/7 shift-based environment, including weekends and holidays.

Estimated Salary: $40,000 - $60,000 per annum, based on location and experience. Please note that this estimate may vary depending on individual circumstances.



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