Tracking Specialist

hace 1 semana

Guadalajara, Jalisco, México Rival A tiempo completo
{"title": "Tracking Specialist", "description": "Job Summary

As a key member of our cross-border team in Guadalajara, you will play a vital role in supporting our tracking requirements. Your primary responsibility will be to handle incoming calls from carriers and customers, navigate our tracking board efficiently, and ensure prompt and accurate tracking of all shipments.

Key Responsibilities
  • Manage all incoming calls effectively, utilizing your exceptional communication skills to provide timely and accurate information to both carriers and customers.
  • Navigate and utilize the Tracking Board efficiently to ensure seamless tracking of shipments.
  • Initiate outbound calls to our carriers and drivers to confirm timely arrivals and communicate any pertinent information or concerns.
  • Promptly input and convey received information through appropriate channels, updating loads and sending emails to relevant internal stakeholders if necessary.
  • Maintain a high standard of quality in the comments you input and the emails you send and receive.
  • Assist in problem-solving and issue resolution, becoming a subject matter expert in our standard operating procedures, transportation management system, and other technology that will assist in shipment tracking.
  • Remain flexible and adaptable to evolving business requirements.
Requirements
  • A High School Diploma or GED, College Degree strongly preferred.
  • Minimum of 2 years' work experience.
  • Demonstrated ability to accurately, quickly, and concisely relay information through multiple channels to internal and external parties.
  • Knowledge of Google Workplace products is a plus.
  • Fast-paced and able to multitask in a high-pressure environment.
  • Detail-oriented, with an emphasis on accuracy & follow-up.
  • Passionate about customer service & solving problems with customer experience in mind.
  • Proactive; able to work both independently & collaboratively with other team members to achieve results.
  • Ability to patiently work through issues from start to finish with and without supervision.
  • A polished communicator with exceptional interpersonal skills; both verbal & written.
  • Empathetic customer service skills.
  • An "LFG" attitude – once you meet us, you'll see what we mean.
  • English Fluency (B2 High – C1).
Perks of Working with Us
  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office-wide engagement activities, team events, happy hours and more.
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program.
  • Get paid to work with your friends through our Referral Program.
", "lang_code": "en-US"}

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