Global Voice Infrastructure Manager

hace 2 semanas


Ciudad de México, Ciudad de México Apexon A tiempo completo

We are looking for a highly motivated and experienced Global Voice Infrastructure Manager to join our team at Apexon. The successful candidate will be responsible for managing and monitoring our global voice infrastructure, ensuring high service levels in a high availability environment, and adhering to expectations.

Responsibilities:
  • Manage and monitor global voice infrastructure, including Cisco Call Manager, Call Center (Amazon Connect), Voice Recording (Nice), Audio Conferencing (Avaya, Zoom), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots), SBC, Voice gateway, and SIP routing.
  • Troubleshoot and resolve production issues, track and document chronic issues, and ensure timely resolution within agreed SLA/SLO.
  • Analyze and escalate complex issues to leads/product engineering teams, work with vendors and telecom service providers, and maintain accurate records of changes and incidents.

The ideal candidate will have hands-on experience in voice domain/infrastructure, monitoring tools such as Smarts, Apphero, SNOW, JIRA, and strong analytical and problem-solving skills. Experience working in a team-oriented environment and ability to lead, oversee, plan/execute technical aspects of voice infrastructure upgrades, installations, and enhancements is preferred.



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