Senior Operations Analyst
hace 1 día
Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure that work together to deliver on the promise of smart cities and communities.
Job Scope & Purpose
The Senior Operations Analyst will oversee all operational processes and procedures to ensure that IT services and infrastructure meet operational targets. This includes monitoring and running all infrastructure and application components, as well as managing and improving incident, problem, change, and release management processes.
Key Responsibilities
- Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.
- Ensure timely resolution of incidents within predefined SLAs.
- Record all incidents and problems in a central repository or knowledge base.
- Collaborate with the problem management team to drive proactive and reactive problem management.
- Conduct periodic reviews and define procedures for problem control and incident management.
- Coordinate and monitor incident and problem resolution for vendor-managed products.
Technical Change Management
- Enforce standardized methods for building, testing, and implementing changes that meet service levels.
- Collaborate with the business and IT to ensure change requests align with business requirements.
- Maintain records of changes and prioritize, plan, test, implement, document, and review authorized changes in a controlled manner.
- Identify critical changes that require guidance from the Change Advisory Board for assessment, prioritization, and scheduling.
Other Key Responsibilities
- Participate in project teams throughout the technology enablement life cycle, providing subject matter expertise in the design and integration phase.
- Advise clients on various business process services to identify, assess, manage, and measure organizational capabilities.
- Collaborate with client technology professionals and third-party strategic alliances to implement technology solutions.
- Engage in project management, execution, and reporting, as well as building and maintaining client relationships.
- Create and work on technical designs to maintain and enhance automated solutions for JCI business processes.
- Focus on code development and technical excellence of automated solutions, ensuring replicability.
- Use ServiceNow for IT Service/Change Management tracking and MS Azure DevOps for workload management.
- Improve skills in automation products through certifications and self-study in AI, OCR, and machine learning.
- We are expanding our team to include individuals with experience in RPA (Robotic Process Automation). This team will collaborate to implement automation tools such as UiPath, MS Power Platform, and Blue Prism. As a Senior Operations Analyst, you will develop and document RPA configuration best practices, configure new RPA processes, and solve issues that arise in the day-to-day running of RPA processes.
- The Automation Operations team is part of the global Enterprise Automation CoE team within Corporate IT. You will report to the Automation Operations Team Lead and collaborate with various team members to drive improvements in Automation Operations.
Requirements
- Bachelor's Degree
- Mastery of Automation tools such as UiPath or MS Power Platform.
- Understanding of basic object-oriented concepts.
- Basic knowledge of code troubleshooting.
- Strong problem-solving skills.
- Self-motivated, team player, action-oriented, and results-driven.
- Good verbal and written communication skills.
- Business proficiency in English.
Preferred
- Proficiency in programming languages such as C, C++, Java, Python, or.NET.
- Demonstrable knowledge of Windows server operating systems.
- General understanding of networking concepts.
- Knowledge of troubleshooting tools and techniques related to networks and systems.
- General knowledge of SQL server.
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Zape S.A. De C.V. A tiempo completoSenior Operations Analyst - AutomationAt Zape S.A. De C.V., we are seeking a highly skilled Senior Operations Analyst - Automation to join our team. As a key member of our operations team, you will be responsible for supervising and coordinating the activities of our warehouse operations.Key Responsibilities:Supervise and coordinate warehouse operations to...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Heineken A tiempo completoJob Title: Senior Operations Analyst - AutomationAt Heineken, we're looking for a skilled Senior Operations Analyst - Automation to join our team. As a key member of our operations team, you'll play a crucial role in driving efficiency and productivity across our organization.Key Responsibilities:Develop and implement automation solutions to streamline...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Johnson Controls A tiempo completoJob Title: Senior Operations AnalystJohnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, and next-generation transportation systems that work together to deliver on the promise of smart cities and...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Grupo Christus Muguerza A tiempo completoJob SummaryWe are seeking a highly skilled Senior Operations Analyst - Automation to join our team at Grupo Christus Muguerza. As a key member of our operations team, you will be responsible for analyzing data to identify areas for improvement and implementing automation solutions to enhance operational efficiency.ResponsibilitiesAnalyze operations data to...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Puma A tiempo completoJob SummaryWe are seeking a highly skilled Senior Operations Analyst - Automation to join our team at Puma. As a key member of our operations team, you will be responsible for analyzing operational processes and identifying areas for improvement.Key ResponsibilitiesAnalyze operational processes to identify opportunities for automation and efficiency...
-
Senior Operations Analyst
hace 4 días
Monterrey, Nuevo León, México Capital Group A tiempo completoJob SummaryWe are seeking a highly skilled Senior Operations Analyst - Automation to join our team at Capital Group. As a key member of our operations team, you will be responsible for supervising and coordinating the activities of our automation team.Key ResponsibilitiesSupervise and coordinate the activities of the automation teamDevelop and implement...
-
Operations Director
hace 1 día
Monterrey, Nuevo León, México Esa Consultoria E Ingenieria S.A. De C.V. A tiempo completoSenior Operations Analyst - AutomationAbout the Role:We are seeking a highly skilled Senior Operations Analyst to join our team at Esa Consultoria E Ingenieria S.A. De C.V. as a Project Manager. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities, managing and evaluating warehouse productivity,...
-
Operations Manager
hace 1 día
Monterrey, Nuevo León, México Grupo Promass A tiempo completoSenior Operations Analyst - AutomationGrupo Promass is seeking a highly skilled Senior Operations Analyst - Automation to join our team. As a key member of our operations team, you will be responsible for analyzing operational processes and identifying opportunities for automation.Responsibilities:Analyze operational processes and identify areas for...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Homebase A tiempo completoJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Senior Operations Analyst - Automation at Homebase. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities, managing and evaluating warehouse productivity, and tracking and coordinating the receipt,...
-
Operations Manager
hace 4 días
Monterrey, Nuevo León, México Constructora Lasa A tiempo completoSenior Operations Analyst - AutomationAt Constructora Lasa, we are seeking a highly skilled Senior Operations Analyst - Automation to join our team. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities, managing and evaluating warehouse productivity, and tracking and coordinating the receipt,...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Capital Group A tiempo completo**About Capital Group**Capital Group is a global leader in investment management, serving individual and institutional clients through a range of multi-asset investment solutions and other financial services.**Job Summary**We are seeking a highly skilled Senior Operations Analyst - Automation Specialist to join our team. As a key member of our operations...
-
Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Uline A tiempo completoOperations AnalystAt Uline, we're looking for a skilled Operations Analyst to join our team. As an Operations Analyst, you'll play a key role in identifying trends, interpreting data, and making innovative recommendations to support the success of our operations.Key Responsibilities:Evaluate branch-wide operations and provide root cause analysis.Review...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Operations Analyst to join our team at Blue Yonder. As a key member of our operations team, you will be responsible for analyzing and improving our business processes to drive efficiency and productivity.Key ResponsibilitiesAnalyze business processes and identify areas for improvementDevelop and implement...
-
Hub Planning Senior Lead
hace 1 día
Monterrey, Nuevo León, México Heineken A tiempo completoSenior Operations Analyst - Automation**Job Summary**We are seeking a highly skilled Senior Operations Analyst - Automation to join our team at Heineken. As a key member of our operations team, you will be responsible for analyzing and optimizing our manufacturing processes to improve efficiency and productivity.Main Responsibilities:Analyze and optimize...
-
Senior Operations Manager
hace 1 día
Monterrey, Nuevo León, México Agencia Automotriz Jetour A tiempo completoJob SummaryWe are seeking a highly skilled Senior Operations Analyst to join our team at Agencia Automotriz Jetour. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities, managing and evaluating warehouse productivity, and tracking and coordinating the receipt, storage, and timely delivery of...
-
Operations Manager
hace 1 día
Monterrey, Nuevo León, México Constructora Lasa A tiempo completoSenior Operations Analyst - AutomationFull TimeConstructora LasaJob Summary:We are seeking a highly skilled Senior Operations Analyst to join our team at Constructora Lasa. As a key member of our operations team, you will be responsible for supervising warehouse staff and daily activities, managing and evaluating warehouse productivity, and tracking and...
-
Senior Financial Operations Analyst
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAt Blue Yonder, we're a global leader in artificial intelligence and machine learning solutions for the retail and manufacturing industries. Our team of experts is dedicated to helping businesses like yours optimize their operations and stay ahead of the competition.We're seeking a highly skilled and detail-oriented Senior Financial Operations Analyst to...
-
Senior Operations Analyst
hace 1 día
Monterrey, Nuevo León, México Cemex A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Senior Operations Analyst - Automation Specialist. As a key member of our operations team, you will be responsible for analyzing and improving our business processes, identifying areas for automation, and implementing solutions to increase efficiency and...
-
Warehouse Operations Manager
hace 1 día
Monterrey, Nuevo León, México Grupo Autopolis A tiempo completoSenior Operations Analyst - AutomationJoin Grupo Autopolis, a global leader in diversified technology and multi-industrial solutions, as a Senior Operations Analyst - Automation. Our team of 130,000 employees creates intelligent buildings, efficient energy solutions, and next-generation transportation systems that work in harmony to deliver on the promise of...
-
Senior Incident Response Analyst
hace 3 días
Monterrey, Nuevo León, México Jda Software A tiempo completoJob Title: Senior Incident Response AnalystWe are seeking a highly skilled Senior Incident Response Analyst to join our Security Operations Team. As a key member of our team, you will be responsible for detecting and responding to cybersecurity threats, ensuring the security and integrity of our organization.Key Responsibilities:Monitor and analyze security...