Cloudflare Trust

At Cloudflare, we are committed to building a better Internet. Our mission is to protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. We value transparency, consistency, and due process in everything we do.

We are seeking an experienced Trust & Safety Manager to lead our global Trust & Safety Platform Compliance team in Mexico. As a key member of our team, you will be responsible for developing and enhancing our Trust & Safety policies and procedures to ensure efficiencies and exceptional customer experience.

• Lead and manage the Trust & Safety Platform Compliance team with effective leadership, ability to hire and retain talented staff, ability to train and develop a team in Trust & Safety issues.
• Develop deep expertise on processes and drive continuous process improvement initiatives with a focus on customer experience.
• Create and implement proactive measures to stop abusive behavior while minimizing potential false positives.
• Handle abuse complaints regarding DMCA, Trademark, Phishing, CSAM, ICANN domain compliance, and escalated issues.
• Investigate account compromises and takeovers through to resolution.
• Generate weekly, monthly, and quarterly reports on Platform Compliance.
• Interact with internal and external partners to improve Platform Compliance capabilities.

Estimated salary: $120,000 - $180,000 per year, depending on location and experience.