Technical Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México TD SYNNEX A tiempo completo

About the Role:

This position will provide advanced technical support services to TD SYNNEX customers. The successful candidate will assume multiple roles during their dynamic work schedule to provide 24/7 coverage together with TD SYNNEX's Support Team. Responsibilities will include incident handling and response, report delivery, proactive monitoring, preventive maintenance, and onsite visits. The support will be provided to a wide variety of IT infrastructure technologies.

Key Responsibilities:

  • Monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.
  • Active collaboration in the attention of remote management requests from customers.
  • Support in the generation of periodic or punctual reports to customers.
  • Adoption of a pre-sales position and generation of business opportunities in the form of new services or products.
  • Attendance of specific training on products monitored, supported, and/or managed.

Requirements:

  • 1+ years of experience working as an L1 Support Engineer.
  • Bachelor's Degree.
  • Network architecture and operating systems skills.
  • Firewalls, routers, and switching skills.
  • Knowledge of AWS.
  • Network monitoring skills.
  • Teamwork.
  • Analytical skills.
  • Active communication skills.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of Our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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