Transformational Business Improvement Leader

hace 1 día

Ciudad de México, Ciudad de México ADP, Inc. A tiempo completo

Job Overview

We are seeking a highly skilled Transformational Business Improvement Leader to join our team at ADP, Inc. The ideal candidate will have a strong background in process improvement and transformation projects, with experience in leading large-scale initiatives across multiple business units.

About the Role

The Transformational Business Improvement Leader will be responsible for driving planning and managing medium-to-large projects, as well as leading the delivery of business transformation projects across the organization. This role will work closely with business unit leaders, global solutions organization, and cross-functional teams to achieve a culture of continuous improvement.

Main Responsibilities

  • To develop key work streams of continuous improvement projects in close liaison with identified stakeholders, focusing on service improvement and efficiency savings.
  • To oversee the execution of innovation and strategic initiatives, ensuring that continuous improvement approaches are delivered in accordance with project management principles, including quality feasibility studies, business cases, and timelines for evaluation of continuous improvement projects.
  • To support large-scale enterprise-wide projects that incorporate proactive and innovative solutions to address business challenges and achieve organizational goals and objectives, integrating the big picture of initiatives from definition through implementation and implications across business units.
  • To ensure appropriate links with other projects and strategies are aligned and that ownership is maintained across the project team.
  • To provide governance structure, ensuring accountability and predictability of outcomes for each transformation initiative.
  • To develop and mentor project managers who report directly to this role and manage day-to-day project team members in line with project requirements.
  • To carry out additional duties required by the Business Solutions Senior Manager and Shared Services Director.

Requirements

To be successful in this role, you will need:

  • Bachelor's Degree or equivalent work experience.
  • Minimum 3 years' experience in process improvement and transformation projects using LEAN, 6-Sigma, and similar frameworks.
  • Six Sigma (Green minimum) certification.
  • Substantial experience leading continuous improvement and business transformation, program, and project management in large complex BPO/KPO environments.
  • Ability to structure ambiguous problems and develop qualitative and quantitative approaches/methodologies for identifying and assessing various options to address these problems.
  • Proven history in teaching designing large-scale global service delivery programs in BPO/KPO environments.
  • Proven experience in project management and effective change management.
  • Strong consultative and interpersonal skills, including negotiation skills, with the ability to drive for clarity and results when faced with significant ambiguity.
  • Strong facilitation and presentation skills, with the ability to interface with senior leaders.
  • Strong leadership skills, including the ability to manage matrix teams.
  • Ability to work in varied work environments and schedules as required by projects.
  • Strong business acumen – ability to understand business implications of various approaches.
  • Team player (displays enthusiasm, confidence & commitment).

Competencies

To excel in this role, you should possess:

  • Good time management, multitasking, and stress management to ensure tasks are completed on time.
  • Good level of indirect leadership to drive different groups of people to fulfill their responsibilities.
  • Maintaining focus to deliver results in a fast-paced and diverse environment.
  • Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.
  • Holding self and others to the highest personal and professional standards, becoming a role model for ADP vision and values.
  • Sharing ideas and information across diverse audiences to drive business success.

Salary

The estimated salary for this role is $120,000 - $150,000 per annum, depending on qualifications and experience.

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