Customer Service Representative
hace 4 días
The role of a Citi Teller is to provide exceptional customer service and support the execution of branch activities. This includes delivering day-to-day client-facing services and processing transactions in coordination with the Customer Service function.
**Job Overview:**
The primary objective is to provide high-quality customer service and contribute to the branch's revenue generation by delivering optimal solutions.
**Responsibilities:**
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
- Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
- Identify referral opportunities for new products and services based on client's financial goals.
- Educate clients on digital and self-service opportunities offered by Citi.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
- Maintain working knowledge of client accounts as well as new and existing products and services offered.
**Qualifications and Skills:**
- Previous relevant experience preferred.
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
**Requirements and Education:**
High School diploma or equivalent required.
This job description provides a comprehensive review of the types of work performed. Other job-related duties may be assigned as required.
The estimated salary for this position is approximately $45,000 - $65,000 per year, depending on location and experience.
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