Customer Service Representative

hace 4 días


Zapopan, Jalisco, México Citi A tiempo completo

The role of a Citi Teller is to provide exceptional customer service and support the execution of branch activities. This includes delivering day-to-day client-facing services and processing transactions in coordination with the Customer Service function.

**Job Overview:**

The primary objective is to provide high-quality customer service and contribute to the branch's revenue generation by delivering optimal solutions.

**Responsibilities:**

  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
  • Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
  • Identify referral opportunities for new products and services based on client's financial goals.
  • Educate clients on digital and self-service opportunities offered by Citi.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
  • Maintain working knowledge of client accounts as well as new and existing products and services offered.

**Qualifications and Skills:**

  • Previous relevant experience preferred.
  • Demonstrated sales and customer service experience.
  • Money handling experience.
  • Effective problem-solving and communication skills.
  • Ability to work well in a team-oriented environment.

**Requirements and Education:**

High School diploma or equivalent required.

This job description provides a comprehensive review of the types of work performed. Other job-related duties may be assigned as required.

The estimated salary for this position is approximately $45,000 - $65,000 per year, depending on location and experience.



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