Financial Crime Investigations Triage Manager

hace 4 semanas


Xico, México Hsbc A tiempo completo

Job Summary: The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness in order to initiate a case within FC. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate SAR/STR decisioning), Major or Complex Investigations teams (for investigation).

Key Responsibilities: In this role, the jobholder will:

  • Manage a team of GCB6/7 Triage Investigators, including performance/development/mentoring/coaching.
  • Support the LAM/MX Financial Crime Investigations Triage Head to lead a regional team of triage experts who will collate, analyse, validate and channel all inbound casework.
  • Undertake a wide range of stakeholder engagement and communication.
  • Support the LAM/MX Financial Crime Investigations Triage Head as the first point of contact for receiving and taking initial and immediate action on all reports of financial crime that require investigation and/or analysis.
  • Use innovative systems to undertake first line assessment and actioning of all requests entering the Regional Triage team.

Additional Responsibilities: The role holder will also be responsible for:

  • Managing cases requiring special handling such as those involving sensitive information, the need for legal privilege, or involvement of a staff member or HSBC Confidential.
  • Oversight and approval of outputs from GCB6/7 team members.
  • Quality control / assurance of team output.
  • Escalation of relevant cases to senior Triage / FC management.

Main Responsibilities: The key accountabilities and responsibilities of this role include:

  • Leading the Triage Team to deliver timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FC.
  • Completion of Case Intake activity and all associated logging to determine action status of request.
  • Ensuring effective information sharing across FC Investigation, and with other parts of the organization.
  • Compiling and presenting Triage Management Information to senior leadership.
  • Managing a Triage team, identifying best practices and procedures to be followed at different stages.


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