Customer Service Representative

hace 4 semanas


Xico, México Dupont A tiempo completo

Customer Service Representative Job Description

DuPont is seeking a skilled Customer Service Representative to manage customer orders and provide exceptional service to internal and external stakeholders. As a key member of our team, you will be responsible for handling customer demand, order entry, and problem-solving to ensure customer success.

Key Responsibilities:

  • Perform Order Management Activities: Handle routine and non-routine customer order activities, including managing customer demand and order entry.
  • Demonstrate proficiency in utilizing necessary software and technology: Manage work processes through various systems including SAP-ECC and SalesForce.
  • Order Entry: Utilize SAP for accurate and timely placement of customer orders.
  • Problem Solver: Make recommendations to leverage DuPont resources for Customer Success.
  • Controls and Compliance: Understand and support audit requirements as it relates to customer service activities.
  • Display Customer Advocacy Leadership: Meet and exceed customer expectations, championing customer needs.

Requirements:

  • Bachelor's Degree (International Business, Business Administration, or related).
  • 2+ years of customer service or related experience required.
  • Proficiency in ERP SAP.
  • Intermediate to High level proficiency with Microsoft Excel, Outlook, SharePoint.
  • Fluency in English, both written and spoken.
  • Excellent interpersonal skills.
  • Self-motivated and capable of working independently.
  • Aptitude for learning new technologies and systems.
  • Import/Export knowledge and Salesforce experience are a plus.

DuPont is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military status, disability, or any other protected class.



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