Dedicated Client Advocacy Specialist
hace 2 semanas
About Dyadlaw, P.C.
">Dyadlaw, P.C. is a fast-growing law firm dedicated to helping immigrants achieve their American dreams.
">Job Summary
">We are seeking a highly motivated and organized Client Care Coordinator to join our team. The successful candidate will serve as the primary point of contact for clients, managing relationships from case initiation to resolution.
">Responsibilities:
">- ">
- Serve as the primary point of contact for clients, managing relationships from case initiation to resolution.">
- Conduct regular check-ins with clients to provide updates, answer questions, and address concerns via phone, email, and text.">
- Set and manage realistic client expectations by clearly explaining case timelines and next steps.">
- Collaborate with the legal and administrative teams to ensure that case milestones are achieved on time.">
- Proactively resolve client issues, ensuring a positive experience and maintaining the firm's reputation for excellent service.">
- Maintain accurate and detailed client records in the case management system.">
- Stay available in the Customer Service Incoming Call Queues, responding promptly and professionally to client inquiries.">
Requirements:
">- ">
- Bilingual proficiency in English and Spanish (written and verbal) is required to effectively communicate with a diverse client base.">
- Proficiency in Microsoft Office (Word, Excel, Outlook), Google Suite, and experience working with case management systems or CRM tools.">
- Strong ability to quickly learn and navigate new software and technology.">
- Demonstrated ability to identify, address, and resolve client issues efficiently and with professionalism.">
- Highly organized with excellent time management skills, capable of managing multiple cases and client communications at once.">
- Strong attention to detail, ensuring accuracy in client records and legal documents.">
- Ability to provide emotional support to clients who may be facing stressful legal situations, maintaining composure and professionalism at all times.">
- Cultural sensitivity and a deep understanding of the immigrant experience, with the ability to relate to clients from diverse backgrounds.">
- Collaborative mindset, with the ability to work closely with the legal team and other departments to ensure a smooth and efficient case process.">
- Ability to work in a fast-paced, high-pressure environment, while maintaining a high level of client service and accuracy.">
Salary Information
">The estimated salary for this position is $21,000 per month in MXN, commensurate with experience.
">About Us
">Dyadlaw, P.C. is committed to providing exceptional service to our clients and creating a supportive work environment for our staff.
">What We Offer
">We offer competitive compensation and benefits packages, opportunities for professional growth and development, and a collaborative work environment.
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