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Quality Assurance Specialist

hace 1 mes

Tijuana, Baja California, México Ws Audiology Americas A tiempo completo

**Mission Critical Role**

As a Quality Assurance Specialist at WS Audiology Americas, you will play a vital role in ensuring customer complaints are captured, assessed, and resolved in a timely manner. You will work closely with our global team to develop and implement complaint handling processes, providing input on global projects and improvements.

**Key Responsibilities**

  • Be a key contact person for stakeholders, ensuring that global complaint process inspections and audits are prepared and covered on the local market.
  • Lead assigned global/local complaint processes and projects, performing follow-ups with investigators and others to ensure timely processing.
  • Continuously review complaint files to ensure documentation meets internal and external requirements, and aligns with GDP needs.

**About Us**

At WS Audiology Americas, we provide innovative hearing aids and hearing health services. With 12,000 colleagues in 130 countries, we invite you to join our global team and help unlock human potential by bringing back hearing for millions of people around the world.

**Our Values**

We care for one another, welcome diversity, and celebrate our successes. We believe that our work is at its best when everyone feels free to be their most authentic self.