Cloud Infrastructure Specialist

hace 2 semanas


Puebla, Puebla, México Ellucian Company L.P. A tiempo completo

About the Opportunity
At Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

Responsibilities
Cloud Engineers at Ellucian perform the delivery of contracted services for our Cloud customers. Ellucian cloud leverages the Information Technology Service Management (ITSM) framework in executing our day-to-day work; this includes request fulfillment (planned work), change management, incident management, and problem management. Delivery of contracted services includes day-to-day hands-on keyboard work based on established ITSM standards, architecture standards, methods of procedures, and troubleshooting standards.

Key Responsibilities Include
Execute operational and maintenance activities via planned work
Ensure assigned technical work is planned prior to the designated window
Validate supplemental teams' needs to finalize assigned work are available and assigned
Execute assigned work based on the plan, and designated maintenance window
Follow change management standards
Follow runbooks for common tasks
Recommend improvements to runbooks
Participate in handoff processes/calls to ensure service delivery objectives are met consistently across all global teams
Incident Management
Rapidly troubleshoot the incident
By leveraging service restorative actions
By understanding what causes most issues and the actions to mitigate those on your assigned technology stack

What You Will Bring
1+ years experience working within an AWS environment installing, configuring, troubleshooting, and tuning web applications with a database back-end and a web front-end
1+ years experience providing tier two operations and installation, configuration, and support in a multi-customer cloud environment
Demonstrated experience to resolve issues and restore service quickly, focusing on the highest uptime, recommending automated solutions (Incident Resolution)
Possesses the tenacity to delve into problem resolution, understand why it happened, and prevent it in the future with or without adding monitors (Datadog or similar monitoring software)
Able to organize and plan work in scheduled windows on time with flawless execution within the allotted time (Change Management)
Proven ability to collaborate with team members to achieve successful customer outcomes
Demonstrated ability to learn new technologies, methods, and tools quickly
Strong verbal and written skills, excellent customer service, as well as high attention to detail, able to document in Confluence and Git README files

What Makes #Ellucianlife
Comprehensive health coverage: family major medical expenses, dental and life insurance
Christmas bonus
30 days Saving fund
Monthly food coupon
15 workdays vacation
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Tuition Reimbursement Assistance
Professional development opportunities



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