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Operations Support Professional

hace 2 semanas

Chihuahua, Chihuahua, México iboss A tiempo completo

As an Operations Support Specialist at Goodyear, you will play a vital role in maintaining and delivering exceptional customer service and continuous communication to our partners and customers. This position requires excellent communication skills, a commitment to learning new technologies, and a passion for teamwork.

About the Job:

  • Job Responsibilities:
  • Customer Support: Provide assistance to customers, investigate cases, and alert appropriate channels. Work with Retail stores and accounting to ensure correct submissions for warranty programs and transactions.
  • Lease Support: Identify creation issues in daily reports, take necessary steps with Retail stores and secondary vendors, and provide on-the-spot training to prevent future errors.
  • Reporting & Tracking: Generate reports requested by leadership, identify trends, conduct root cause analysis, and discuss findings with manager and stakeholders.
  • Mobile Ops Order Flow Support: Monitor orders, interact with Customer Call Center, and ensure complete Mobile orders in Direct to Consumer and Fleet channels.
  • Mobile Ops Scheduling & Logistics Support: Ensure timely arrival of tires and auto parts, communicate with Customer Call Center, and monitor Text line SMS messaging service/application for customer escalation resolution.

What We Offer:

  • A comprehensive benefit package, including medical plans, 401(k), certification reimbursement, and paid vacations.
  • Opportunities for career advancement and professional growth in a fast-paced work environment.
  • Excellent communication skills and a commitment to learning new technologies.