IT Support Specialist
hace 1 mes
At Corning, we're committed to supporting your growth and success in the role of IT Support Specialist. As a key member of our Service Desk team, you'll provide top-notch support to our users, ensuring they have the resources and tools they need to succeed.
Key Responsibilities- Respond to user inquiries in a timely and courteous manner, using ServiceNow to manage tickets throughout their lifecycle
- Contribute to meeting or exceeding Service Desk metrics, targets, and goals
- Follow all Corning IT policies and documented processes, including Incident Management, Request Fulfillment, and Knowledge Management
- Execute Knowledge Base articles to provide effective and timely analysis, troubleshooting, and accurate resolution/routing of technical incidents and requests
- Interact with vendor technical support to ensure effective resolution of 3rd party services
- Actively maintain tickets according to processes and within established SLAs, proactively initiating ongoing communication with end users
- Monitor the queue and action or route tickets, informing leadership of broader issues impacting users or the team
- Interact with teammates throughout the day to share information and knowledge
- Fulfill all administrative requirements on-time
- Answer, respond to, and route Corporate Calls as needed
- Associate degree in IT or related professional certification
- A minimum of 2 years of IT Helpdesk or Service Desk experience
Corning is committed to supporting your health, financial, career development, and life goals. We offer a range of benefits, including monetary peer-to-peer recognition, health and well-being benefits, companywide bonus, and professional development programs.
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