Cloud Service Operations Manager

hace 4 semanas


Ciudad de México, Ciudad de México Infor A tiempo completo
Job Summary

Infor is seeking a highly skilled Cloud Service Operations Manager to join our team. As a key member of our Global Delivery Services division, you will be responsible for managing Infor Managed Services (IMS) agreements, project management guidelines, and best practices for service delivery. This role requires a strategic and operational focus, with the ability to work directly with our customers.

  • Act as a primary point of contact between customers, partners, and other Infor departments.
  • Schedule, facilitate, and monitor operational activities with respect to the IMS contract.
  • Monitor project implementations and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones, and risks within Infor.
  • Escalate critical issues to prevent any service degradation.
  • Schedule and participate in project steering committee meetings for operational delivery updates.
  • Ensure a smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services.
  • Provide feedback to Infor consulting teams, partners, and cloud operations to ensure continuous improvement.

Requirements

  • ERP experience with SaaS/Cloud solutions.
  • Customer management experience.
  • Written/verbal English communication and presentation skills working in a consulting environment.
  • Experience working in a matrixed environment.
  • ITIL Certification.

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

We value a diverse and inclusive work environment and are committed to creating a culture based on Principle Based Management (PBM). Infor is an Equal Opportunity Employer and does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.



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