Senior Returns Coordinator

hace 4 semanas


Tijuana, Baja California, México Mediméxico, S. De R.L. De C.V A tiempo completo
Company Overview

Fresenius Medical Care es una empresa líder en la atención de pacientes con enfermedades renales y hemodialíticos. Nuestra misión es mejorar la vida de nuestros pacientes y su familia a través de tratamientos efectivos y accesibles.

Salary
$45,000 - $60,000 anuales

Job Description

Purpose and Scope:
This position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to Fresenius Medical Care in a timely manner. This position will also assist with asset reporting for internal and external stakeholders.

Principal Duties and Responsibilities:
- Process Return Authorizations in ERP System for equipment and disposables products as requested by Customers, Technical Support, Clinical Specialists, Customer Service, and other sources.
- Process Customer Orders for replacement equipment and disposables products as requested.
- Update CRM system with Serial #'s for swapped equipment.
- Respond to inquiries from patients, nurses, internal and field sales organizations.
- Create ad hoc asset reports.
- Coordinate with third-party carriers the swap-out of equipment at patient homes.
- Issue pick-up instructions to appropriate carriers as required based on type of return/swap.
- Follow-up on all outstanding returns to ensure the timely return to Fresenius Medical care.
- Research Customer assets PIN history.
- Maintain return reports/statistics and publish to management on a regular basis.

Experiencia y Requisitos:

**Número de Vacantes:** 1
**Área:** Almacén
**Contrato:** Permanente
**Modalidad:** Presencial
**Turno:** Diurno
**Jornada:** Tiempo Completo
**Estudios:** Carrera Técnica
**Sexo:** Indistinto
**Disponibilidad p. viajar:** No



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