Customer Success Associate

hace 1 mes


Reynosa, Tamaulipas, México Factorial Hr A tiempo completo
Job Title: Customer Success Associate

At Factorial, we're seeking a highly motivated Customer Success Associate to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients in the German market.

Key Responsibilities:
  • Develop and implement personalized sales plans to meet customer needs and expectations
  • Provide exceptional customer support, including prompt and accurate answers to client queries
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Identify and capitalize on opportunities to upsell and cross-sell our products and services
  • Conduct regular video calls with clients to generate engagement and showcase product updates
Requirements:
  • Fluent in German and English
  • Previous customer-oriented experience, with a focus on customer satisfaction and support
  • Strong organizational skills, with experience using CRM tools
  • Ability to work in a fast-paced, dynamic environment
  • Strong communication and interpersonal skills
About Us:

Factorial is an all-in-one HR software company that helps SMEs automate HR workflows, centralize people data, and make better business decisions. We're a fast-growing, multicultural team of over 900 people, with offices in Barcelona, Brazil, Mexico, and the EEUU. We're committed to learning, teaching, and growing together.

We're looking for someone who is passionate about delivering exceptional customer experiences, has a strong work ethic, and is eager to learn and grow with our team. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you



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