Principal Advanced Services Engineer Exadata
hace 5 días
We are seeking a highly skilled Principal Advanced Services Engineer Exadata to join our team at Oracle. As a key member of our technical problem-solving team, you will be responsible for troubleshooting complex technical issues related to the Oracle Exadata stack and providing strategic technical support to ensure the highest level of customer satisfaction.
Key Responsibilities- Provide expert-level technical support to customers and internal Oracle employees on Exadata-related issues
- Develop and deliver training, knowledge sessions, and mentoring to improve team efficiency and knowledge transfer
- Analyze workload and implement changes to improve productivity and efficiency
- Proactively contribute to increasing team efficiency by sharing knowledge, providing feedback on best practices, and writing tools and utilities
- Technical degree in Computer Science, Engineering, Math, Physics, or Chemistry, or proven professional and technical experience
- Greater than 10 years of industry experience
- Expertise in Exadata Administration, Real Application Cluster (RAC), Dataguard, and ASM/Storage areas
- Operating systems expertise, including SA and general awareness of other areas mentioned below
- Self-driven and result-oriented
- Strong problem-solving and analytical skills
- Strong customer support and client relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
As a member of the CSS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
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