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Real Time Data Analyst
hace 2 meses
Your primary focus will be on managing multiple call queues, monitoring staffing levels, and analyzing key performance indicators (KPIs) to drive business results.
In this role, you will have the opportunity to work closely with our Global Resource Planners to ensure optimal staffing coverage and provide real-time leadership to our Local Resource Planners.
If you have a strong analytical mindset, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.
**Key Responsibilities:**
* Monitor and analyze real-time data to ensure optimal staffing levels and client satisfaction
* Manage multiple call queues and monitor staffing levels
* Analyze KPIs to drive business results
* Work closely with Global Resource Planners to ensure optimal staffing coverage
* Provide real-time leadership to Local Resource Planners
**Requirements:**
* Strong analytical mindset
* Excellent communication skills
* Ability to work in a fast-paced environment
* Strong attention to detail
**About ResultsCX:**
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.
We're an equal opportunity and affirmative action employer and welcome applications from diverse candidates.
**Equal Employment Opportunity:**
ResultsCX is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
**Disclaimer:**
ResultsCX is not responsible for any errors or omissions in this job description.
**Language:**
English (US)
**Job Type:**
Full-time
**Location:**
Remote
**Work Hours:**
Flexible
**Salary:**
Competitive
**Benefits:**
Yes
**How to Apply:**
If you're interested in this role, please submit your application through our website.
We look forward to hearing from you
**ResultsCX is an equal opportunity employer and welcomes applications from diverse candidates.
**
