Client Growth Specialist
hace 7 días
We are seeking a highly skilled Client Growth Specialist to join our team in Mexico City. This is a full-time position that requires a hybrid work schedule with one day per week in the office.
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We have a holistic retail read and the most comprehensive consumer insights, delivered with advanced analytics through state-of-the-art platforms.
Job Description
The Client Growth Specialist will be responsible for driving client relationships from onboarding through renewal. This includes providing insights to drive action for our clients. The ideal candidate must have an understanding of FMCG manufacturers and ecommerce, and thrive in a fast-paced environment.
Responsibilities:
- Drive onboarding and training clients on our tool
- Leverage Data Impact Dashboard to identify key insights for Clients
- Main point of contact for Client for customer requests, problems, and questions
- Maintain positive customer relationships by becoming an expert partner
- Recommend and close upsell opportunities and renewals for our Clients
- Deliver and communicate strong analytics and business reviews to our Clients
- Network to identify new needs from our customers and potential business growth
- Own strategic partnership and minimize customer churn
- Participate in events and forums
Qualifications
To be successful in this role, you will need:
- Proficient in Spanish and English
- 2+ years proven experience with FMCG brands, preferably in e-commerce
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Highly organized and able to multi-task
- Strong analytical skills
- Customer Drive mindset, highly responsive, committed to building partnerships and comfortable handling difficult situations
- Excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel
Benefits
We offer a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).
Salary
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
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