Mainframe Technical Support Specialist

hace 4 semanas


Xico, México Citi A tiempo completo

Job Summary: We are seeking a highly skilled Technical Support Lead to join our team at Citi.

Responsibilities:

  • Provide technical and business support for users of Citi Applications, ensuring quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
  • Perform start of day checks, continuous monitoring, and regional handover to ensure seamless support services.
  • Develop and maintain technical support documentation to facilitate knowledge sharing and best practices.
  • Assess risk and impact of production issues, escalating to business and technology management in a timely manner.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Act as a liaison between users, internal technology groups, and vendors, ensuring effective communication and issue resolution.
  • Expected to raise problems to appropriate technology and business teams, adhering to Service Level Agreements.
  • Act as an advisor or coach to new or lower-level analysts, providing guidance and support.

Qualifications:

  • 5-8 years of experience in an Application Support role, with advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communication skills, including the ability to explain technical issues in simple terms.
  • Demonstrated analytical skills, issue tracking, and reporting using tools, with knowledge/experience of problem management tools.
  • Good all-around technical skills, with the ability to plan and organize workload and communicate effectively to relevant stakeholders.

Education:

Bachelor's/University degree or equivalent experience, with a strong foundation in computer science or a related field.



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