Order Operations Specialist II
hace 1 semana
The driving force behind AspenTech's success has always been its people. What drives us is our aspiration, desire, and ambition to continually find a better way.
AspenTech Overview
We are committed to fostering a rich set of career development programs, community service projects, and social events that promote fun and relationship building across our global community.
About the Role
- This key member of Order Operations will be responsible for reviewing customer contract documentation and initiating the customer order process.
- This individual will review customer purchase orders for software license and professional services purchases.
Your Impact
- Initial review of order-related documentation ensures all required information is provided and complete.
- Quality review of customer-submitted documents ensures no conflicts with AspenTech policies or inaccurate data in Oracle.
- Resolves discrepancies with the field and ensures timely resolution or makes corrections internally to avoid extended hold periods.
- Prepares various customer documentation for review and signature by the VP, Revenue Recognition.
- Processes countersigned customer agreements to establish Professional Services Projects and Customer orders.
- Remediates quotes to facilitate customer order processing.
- Cross-functional coordination to resolve outstanding issues.
- Subject matter expert for process improvement activities.
What You'll Need
- 1-2 years of experience in administration or customer service roles.
- College degree preferred.
- Teamwork experience.
- Proficiency in MS Office tools (Excel, Word, Outlook).
- Exceptional written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Tight deadlines and issue resolution abilities.
- Multiple priority management.
- Ability to work independently.
- Excellent interpersonal skills.
Compensation and Benefits
Estimated salary: $65,000 - $90,000 per year, depending on location and experience.
Why Work at AspenTech?
Foster a culture of innovation, teamwork, and growth with our dynamic company.
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