Senior Technical Account Representative
hace 2 semanas
Key Responsibilities:
- Develop and maintain operational relationships with Enterprise and Large Enterprise SaaS customers with Cloud Priority Service.
- Possess in-depth knowledge of Oracle Fusion Cloud - HCM, ERP, SCM, CPQ, Taleo, and be able to provide technical support process expertise.
- Oracle Fusion Cloud - Maintenance, Patching, Escalation, Cloud Portal knowledge is essential.
- Focus on delivering high-quality customer support and strive to achieve a high degree of customer satisfaction.
- Act as the primary liaison between Oracle, the customer, and the system integrator, ensuring seamless implementation.
- Represent customers as a single point of contact within Oracle Support Operations and collaborate with customer System Administrators and Leadership.
- Handle day-to-day customer relationships and escalate issues as necessary, ensuring timely resolutions.
- Work proactively with Customer Support (CS) engineers, CS Leadership, and Cloud Operations and Development organizations to drive delivery of solutions.
- Educate customers on the effective use of Oracle Support and products.
- Drive internal processes to ensure high-quality service delivery and maintain accurate account information.
Requirements:
- 7-10 years of professional Information Systems implementation experience.
- Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences).
- Understanding of various technical architectures and operating systems, including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc.
- Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.
- Industry experience is desired.
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