Business Intelligence Insights Specialist
hace 1 semana
At Zendesk, we're passionate about empowering businesses to deliver exceptional customer experiences. Our software is designed to bring calm to the chaotic world of customer service, and today we power billions of conversations with brands you know and love.
The RoleWe're seeking a highly skilled Business Intelligence Insights Specialist to join our Strategic Finance and Analytics team. As a key member of this team, you'll play a pivotal role in shaping how we scale and deliver strategic analytics and decision support across Finance, Sales, Marketing, Customer Success, Product, Enterprise Data, and Operations teams.
In this role, you'll be responsible for regularly reporting findings and key metrics to leadership, including C-Staff, to help guide decision-making. You'll use your technical skills and business acumen to perform analysis, build decks, and dashboards to generate insights. Additionally, you'll develop SQL queries and perform ad-hoc data analyses to understand trends and underlying drivers, work with cross-functional teams to gain alignment on metrics definitions and analyses, and collaborate with the Enterprise Data and Analytics team on technical requirements and analysis.
Requirements- 2-4 years of prior experience in an analytics, business intelligence, or strategy consulting role
- Excellent SQL skills (experience with BigQuery is a plus)
- Experience with Business Intelligence tools
- Excellent written and verbal communication skills
- BS/BA in computer science, mathematics, economics, engineering, or related degree required; Masters degree is a plus
- Previous SaaS experience a plus
- Experience building financial models and developing automated reports and dashboards
We're looking for someone who is intellectually curious, likes to search for context and insight behind the numbers, has excellent analytical and critical thinking skills, is a strategic thinker who can see the big picture and granular details as needed, is a team player, has an aptitude for framing business questions with data, has a great work ethic with a strong desire to exceed expectations, and excellent verbal and written communication skills to communicate well across different audiences.
What We OfferZendesk offers a competitive salary range of $90,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. This role must attend our local office in Mexico City (CDMX) or Mexico State (Estado de Mexico) for part of the week.
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