Business Intelligence Insights Specialist

hace 1 semana


Xico, México Zendesk A tiempo completo
About Zendesk

At Zendesk, we're passionate about empowering businesses to deliver exceptional customer experiences. Our software is designed to bring calm to the chaotic world of customer service, and today we power billions of conversations with brands you know and love.

The Role

We're seeking a highly skilled Business Intelligence Insights Specialist to join our Strategic Finance and Analytics team. As a key member of this team, you'll play a pivotal role in shaping how we scale and deliver strategic analytics and decision support across Finance, Sales, Marketing, Customer Success, Product, Enterprise Data, and Operations teams.

In this role, you'll be responsible for regularly reporting findings and key metrics to leadership, including C-Staff, to help guide decision-making. You'll use your technical skills and business acumen to perform analysis, build decks, and dashboards to generate insights. Additionally, you'll develop SQL queries and perform ad-hoc data analyses to understand trends and underlying drivers, work with cross-functional teams to gain alignment on metrics definitions and analyses, and collaborate with the Enterprise Data and Analytics team on technical requirements and analysis.

Requirements
  • 2-4 years of prior experience in an analytics, business intelligence, or strategy consulting role
  • Excellent SQL skills (experience with BigQuery is a plus)
  • Experience with Business Intelligence tools
  • Excellent written and verbal communication skills
  • BS/BA in computer science, mathematics, economics, engineering, or related degree required; Masters degree is a plus
  • Previous SaaS experience a plus
  • Experience building financial models and developing automated reports and dashboards
About You

We're looking for someone who is intellectually curious, likes to search for context and insight behind the numbers, has excellent analytical and critical thinking skills, is a strategic thinker who can see the big picture and granular details as needed, is a team player, has an aptitude for framing business questions with data, has a great work ethic with a strong desire to exceed expectations, and excellent verbal and written communication skills to communicate well across different audiences.

What We Offer

Zendesk offers a competitive salary range of $90,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. This role must attend our local office in Mexico City (CDMX) or Mexico State (Estado de Mexico) for part of the week.



  • Xico, México L'Oreal A tiempo completo

    We are looking for a skilled Data Analytics Business Intelligence Specialist to join our team at L'Oreal.As a Data Analytics Business Intelligence Specialist, you will be responsible for extracting valuable insights from diverse data sources, including structured databases and unstructured text data, to drive business decisions. You will transform raw...


  • Xico, México Apple A tiempo completo

    At Apple, we're pushing the boundaries of innovation and transforming industries worldwide. With a strong focus on customer satisfaction and operational excellence, our Sales organization is driving revenue growth that fuels ongoing product development. As a Business Intelligence Insights Specialist, you'll play a pivotal role in analyzing data, identifying...


  • Xico, México Maseficiencia A tiempo completo

    Key Responsibilities:We are seeking a Business Intelligence Specialist to join our team. The ideal candidate will have a strong understanding of data analysis and be able to interpret complex data sets.Responsibilities:Develop and maintain business intelligence tools and reports.Analyze complex data sets to identify trends and insights.Communicate findings...


  • Xico, México Doctoralia Mexico A tiempo completo

    Company Overview:At Doctoralia Mexico, we are looking for a talented Senior Business Intelligence Specialist to join our team. This role is perfect for individuals who enjoy working with data and want to make a real impact on the business.Salary: Our competitive salary package will be based on your experience, with a minimum of $60,000 per year, plus...


  • Xico, México Capgemini A tiempo completo

    Job SummaryWe are seeking a highly skilled Business Intelligence Specialist to join our team at Capgemini. As a Business Intelligence Specialist, you will be responsible for developing reports and analyzing data to provide insights to our clients.Key ResponsibilitiesDevelop reports and dashboards using Adobe Launch and other toolsManage and analyze large...


  • Xico, México Orion Innovation A tiempo completo

    Role and Responsibilities:As a Business Intelligence Specialist at Orion Innovation, you will work with a wide range of clients across various industries to deliver game-changing business transformation and product development. Your expertise in making dashboards and reports using Redshift, PowerBI, AWS Glue, and App Figures will be invaluable in driving...


  • Xico, México Promohealth De México S.A. De C.V. A tiempo completo

    About the RoleWe are seeking a skilled Business Intelligence Developer to join our team. As a Business Intelligence Developer, you will be responsible for designing and implementing data-driven solutions to drive business growth.Key ResponsibilitiesAnalyze complex data sets to identify trends and insightsDevelop and maintain data visualizations and...


  • Xico, México Novo Nordisk A tiempo completo

    **Business Insights Analyst Quality Specialist**At Novo Nordisk, we're committed to creating a world-class Global Business Service Centre in Mexico City. As a Business Insights Analyst Quality Specialist, you'll play a key role in establishing and developing this centre.**Key Responsibilities**Extract, integrate, and transform data from Quality and PV...


  • Xico, México Citi A tiempo completo

    The role of a Business Intelligence Analyst - Data Insights Specialist at Citi involves developing problem-solving skills, integrating knowledge of specialty areas with industry standards and practices, and applying analytical thinking and knowledge of data analysis tools and methodologies.Responsibilities include administering defined procedures, analyses,...


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo

    About the RoleWe are seeking a highly skilled Business Intelligence and Data Insights Specialist to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44. As a key member of our team, you will be responsible for developing and maintaining business metrics, reports, and analyses that help us better serve our payments customers in...


  • Xico, México Citi A tiempo completo

    Citi is seeking a skilled Business Intelligence and Analytics Specialist to join our team.About the Role:We are looking for an experienced professional with expertise in data analysis, policy formulation, and industry practices. The ideal candidate will have a strong understanding of database administration, data quality, and management engineering...


  • Xico, México Google A tiempo completo

    **Job Overview**:At Google, we're committed to driving data-driven decision-making across the organization. As a Business Intelligence (BI) Developer, you'll play a crucial role in designing, developing, and implementing robust BI solutions that provide actionable insights to leadership.**Key Responsibilities**:We're looking for a talented individual to...


  • Xico, México Citi A tiempo completo

    Citi is seeking a skilled Business Intelligence Analyst to join our team. As a key member of our analytics group, you will play a critical role in maximizing the value of our Business Intelligence and Analytics solutions.**Estimated Salary:** $85,000 - $110,000 per year**Job Description:We are looking for a talented individual to work with cross-functional...


  • Xico, México Didi Global A tiempo completo

    Company OverviewDiDi Global Inc. is a leading mobility technology platform offering a wide range of app-based services across markets, including ride hailing, food delivery, intra-city freight, and financial services.At DiDi, we provide car owners, drivers, and delivery partners with flexible work and income opportunities while collaborating with...

  • Business Analyst

    hace 3 semanas


    Xico, México Sodexo México A tiempo completo

    We are seeking a Business Analyst - Data Insights to join our team at {company}. As a key member of our business intelligence team, you will be responsible for analyzing data to inform business decisions and drive growth.Main Responsibilities:Analyze data to identify trends and insights that inform business decisionsDevelop and maintain data visualizations...


  • Xico, México Pinkerton A tiempo completo

    **Job Overview**Pinkerton is a stable and thriving corporation with over 170 years of experience in corporate risk management. As a Business Intelligence Engineer, you will play a crucial role in designing, developing, and maintaining business intelligence solutions.**Key Responsibilities**Represent Pinkerton's core values of integrity, vigilance, and...


  • Xico, México Tienda Chedraui Molina A tiempo completo

    Gain a deeper understanding of our businessAs a Business Intelligence Analyst, you will be responsible for developing and implementing data-driven solutions to drive business growth. You will work closely with our leadership team to identify key performance indicators and create actionable insights to inform strategic decisions.Develop and maintain data...


  • Xico, México Paypal A tiempo completo

    Unlock the power of data to drive business growth with PayPal's Global SMB Portfolio Analytics team. We're seeking a talented Business Intelligence Analyst - Data Insights to join our mission to democratize financial services.Role OverviewIn this role, you will develop a deep understanding of PayPal's overall business strategy and work with large datasets to...


  • Xico, México Didi Global A tiempo completo

    About this roleWe are seeking a highly motivated Business Intelligence Analyst to join our team at DiDi Global Inc. As a key member of our business intelligence team, you will play a crucial role in helping us drive business decisions through data-driven insights.Key Responsibilities:Conduct broad and deep-dive analysis to identify key insights and...


  • Xico, México Icon A tiempo completo

    Job DescriptionWe are seeking a highly skilled Strategic Market Intelligence Specialist to join our Business and Competitive Intelligence team at ICON.About the Role:The successful candidate will be responsible for gathering, analyzing, and reporting market and competitor data to inform commercial strategic decision-making.You will play a pivotal role in...