Senior Cloud Continuity Specialist

hace 1 mes


Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

We are a leading provider of cloud-based services, striving to make the world run better by delivering top-notch managed services experience.

Within our Product Engineering board area, the ECS Delivery organization is dedicated to paving the path for SAP's future by delivering end-to-end managed services experience during customers' cloud transformation journeys. Our team focuses on providing a spectrum of cloud deployment options using our own infrastructure, partners, and public cloud infrastructures.

The SWAT team concentrates on de-escalation and escalation avoidance for ECS customers with a focus on 'Go Green' plans. Technical experts collaborate with various SAP stakeholders and customers to drive de-escalation.

To strengthen our delivery capabilities in the region, we are seeking Experts to join the SWAT team who specialize in Continuous Improvement projects or have Senior Server Management experience.

**Role Highlights:**

You will co-responsibly drive continuous improvement to increase operation, availability, and efficiency. You will address issues related to infrastructure, IT architecture, and new technology adoption. Global thinking and a strong customer focus are essential.

Key Responsibilities:

  • Avoid customers going to Red; structural work to prevent escalations using early warning dashboards.
  • Drive continuous improvement in ECS architecture, ECS delivery, and tools enhancements.
  • De-escalate already escalated customers (Red customers & potential Red customers).
  • De-escalate customers by addressing specific concerns and creating 'Red' to 'Green' plans.
  • The Regional SWAT team will engage directly with customers, along with CDM and TSM, to de-escalate situations.

Requirements and Qualifications:

  • Strong experience as a Continuous Improvement Manager or OS/Linux Server in Global Operations with project mode experience.
  • Exposure to automation tools, scripting, or processes.
  • SAP installations and upgrades, planning, setup, and implementation.
  • High-level understanding of technical topics like optimizing and tuning systems, performance optimization, application security, backup, and recovery strategies.
  • Ready to learn other SAP product administrations like Cloud Connector, S4HANA, etc.
  • Organize and structure day-to-day documentation.

Education and Certifications:

  • 10+ years of related professional experience.
  • Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management.
  • Cloud knowledge (experience working in Public Cloud domains like Microsoft Azure, AWS, and GCP).
  • Professional certifications like PMP/PMI or OS/LINUX.
  • ITIL certification.

Estimated Salary: $120,000 - $150,000 per year

About Us:

SAP is committed to inclusion, focusing on health and well-being, and flexible working models to ensure everyone feels included and can perform at their best. We believe that everyone has unique capabilities and qualities that make us stronger, and we invest in our employees to inspire confidence and help them realize their full potential.

EEO Statement:

SAP is an equal opportunities employer and welcomes applications from all qualified candidates without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, protected veteran status, or disability.



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