Reception Agent

Job Overview:

We are seeking a skilled and customer-focused Reception Agent to join our team at The Westin Guadalajara. This role is responsible for providing exceptional service to guests, processing room assignments, and handling various payment types.

Key Responsibilities:

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
• Manage payments through cash, checks, debit, or credit cards.
• Coordinate with Housekeeping to track room readiness for check-in.
• Communicate parking procedures and provide directions to guests and visitors.
• Respond to guest inquiries, requests, and concerns in a timely manner.
• Run daily reports on arrivals and departures, identifying special requests and checking reports for accuracy.
• Complete designated cashier and closing reports in the computer system.

Requirements:

• Cashiering skills and ability to handle cash, traveler's checks, and credit card transactions.
• Excellent communication and interpersonal skills to interact with guests and colleagues.
• Able to work independently and as part of a team.
• Maintain confidentiality of proprietary information and protect company assets.
• Follow all company policies and procedures, including safety and security protocols.

Preferred Qualifications:

• High school diploma or equivalent required.
• No related work experience necessary; however, relevant skills and abilities will be considered.
• No supervisory experience required.

About Us:

Marriott International is an equal opportunity employer committed to hiring a diverse workforce. We believe in sustaining an inclusive culture and treating every individual with respect and dignity.

Estimated Salary: $35,000 - $45,000 per annum (dependent on location and experience). Competitive benefits package included.