Customer Success Manager
hace 4 semanas
At Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.
Key responsibilities include managing large portfolios of customers, leveraging data to inform engagement strategies, and presenting recommendations to customers based on their long-term goals and current challenges.
You'll also have the opportunity to host online events, produce engaging content, and collaborate with cross-functional teams to drive customer success.
We're looking for a seasoned professional with experience in scaled success programs, one-to-many programs, or working with large portfolios of customers. If you have a passion for customer success and a knack for driving business outcomes, we'd love to hear from you.
Key Qualifications:
- Experience with scaled success programs, one-to-many programs, or working with large portfolios of customers
- At least 1-2 years of experience in a Customer Success role delivering fast time-to-value recommendations
- Zendesk admin experience or experience developing customer experience programs using Zendesk or similar software solutions
About Zendesk:
Zendesk software was built to bring calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences and strive to foster a culture of diversity, equity, and inclusion.
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