Salesforce Platform Architect

hace 7 días

Guadalajara, Jalisco, México Ingredion Incorporated (Corporate) A tiempo completo

Job Summary

The Manager, Global Salesforce Platform and Data Management role is a critical position at Ingredion Incorporated (Corporate) that reports directly to the Director, Digital Customer Experience, eCommerce, CRM & ComEx Innovation. This role is responsible for supporting an integrated and sustainable approach to SFDC platform development and optimization to enable commercial excellence and differentiated customer experience.

Key Responsibilities

  • Partner closely with IT and various SFDC functional leaders to develop and implement data governance policies and procedures to maintain data quality and reporting accuracy across Salesforce functional clouds.
  • Evaluate current SFDC processes and business use cases to identify inefficiencies and recommend solutions aimed to automate and streamline sales and supporting processes to increase productivity, user experience and adoption, and eliminate technical debt.
  • Oversee any data integration or migration projects to ensure seamless data flow across systems.
  • Prioritize standardization of the Salesforce data models and optimize processes and cloud interdependencies in order to:
    • Improve opportunity pipeline accuracy and visibility
    • Reduce user burden, making the platform invaluable to users
    • Improve the availability and quality of data to enhance business outcomes and enable an improved Customer Experience
    • Advance analytics to provide actionable insights for Go-To-Market (GTM) teams and the broader organization to support strategic decisions, investments and identification of growth opportunities

Core Competencies

  • Develop and drive adherence to standards relative to SFDC data models (e.g., Accounts, Contacts, Opportunities)
  • Define how these should be administered across clouds to assure consistent use, data interoperability, and analytics / reporting
  • Support design, and adoption of enterprise end-to-end business process standards, KPIs and scorecards for the spectrum of the Global Platform clouds while accommodating regional needs

Requirements

The ideal candidate will have a strong background in Salesforce platform architecture and data management, with experience in developing and implementing data governance policies and procedures. They will also have excellent communication and project management skills, with the ability to work closely with IT and various SFDC functional leaders.

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