Operational Excellence Specialist

hace 1 semana


Tijuana, Baja California, México DiDi Global A tiempo completo

About DiDi Global

We are a leading mobility technology company, committed to building inclusive and diverse teams. Our differences are our biggest source of strength.

Role Overview

This role involves supervising driver centers and ensuring they operate smoothly. You will be responsible for managing workflow, providing customer support, and hosting Voice of Customer (VOC) sessions.

Key Responsibilities

  • Supervise driver centers to ensure operational excellence
  • Manage workflow to meet performance targets
  • Provide customer support and resolve issues promptly
  • Host VOC sessions to gather feedback and insights

Requirements

To succeed in this role, you should have:

  • 2+ years of experience in retail, BPO operations, customer service, or sales
  • Strong communication, problem-solving, and analytical skills

Preferred Qualifications

A background in retail, preferably in customer services positions, is highly desirable.

Benefits and Compensation

We offer a competitive salary of $80,000 - $110,000 per annum, depending on location and experience. We also provide opportunities for career growth and professional development.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion, or any other status protected by applicable laws.



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