Customer Experience Specialist

hace 7 días


Santa Catarina, Nuevo León, México Psc Industries A tiempo completo

**Job Overview - Psc Industries Customer Service Advocate**

PSC Industries, a leading industry player in Monterrey, Mexico, is seeking a skilled Customer Service Advocate to drive customer satisfaction and loyalty. This exciting opportunity enables the chosen candidate to shape the company's entire customer experience.

The ideal candidate will be based at PSC's facility in Santa Catarina, Mexico, and will be responsible for handling day-to-day activities for specific accounts, providing courteous, friendly, and efficient service to customers.

  • Proactively support the customer order/demand management process, monitor customer systems, and maintain accurate information for production planning.
  • Communicate directly with customers to coordinate changes in demand and last-minute orders.
  • Manage customer forecasts and releases to meet customer requirements by monitoring internal inventory levels to ensure on-time delivery.

Additionally, the successful candidate will:

  • Coordinate with other departments to complete shipping and invoicing administrative processes and paperwork.
  • Follow established procedures for processing bills.
  • B build rapport with customers by engaging with them in an inviting, friendly, and professional manner to establish long-term relationships.

**Requirements and Qualifications**

The preferred candidate will hold a Bachelor's degree in business. Alternatively, a High School Diploma with experience in customer service, inside sales, customer support, or a similar role will be considered in lieu of degree requirements.

The ideal candidate must possess excellent English communication skills, both written and oral. Additionally, they should exhibit advanced Excel skills, including macros, pivot tables, and have a keen eye for detail. Strong interpersonal and relationship-building skills are also essential.



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