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Operations Project Manager
hace 2 meses
We're seeking an exceptional Operations Project Manager to join our team at Cognizant. As a key member of our Cloud team, you will play a critical role in supporting our clients and driving business growth.
Key Responsibilities:- Collaborate with the Cloud Business Platform team, Offer Managers, Order Management, and the Sales team to launch new Offers and Services, execute end-to-end UAT, and customize solutions to meet customer needs and market demand.
- Run monthly reports to review deals, contract durations, process durations, and order issues, and provide actionable insights to improve current processes and create long-term solutions.
- Identify operational efficiencies and opportunities for automation, and work cross-functionally to deliver on process improvements and automation.
- Develop and implement metrics to measure results and efficiency in areas being supported, and analyze data to formulate robust, actionable recommendations.
- Create and update knowledge books required for contracting and deal processing orders.
- BA or BS degree in Operations Management, Business Administration, or equivalent practical experience.
- Experience with identifying and implementing metrics to measure results and efficiency in areas being supported.
- Salesforce experience, especially reporting.
- Experience in project/program management.
- 7 years of experience in business process analysis, support operations management, and/or global program management.
- MBA, MS or other advanced degree with experience in a consulting organization in technology practice (or equivalent) or operations research or equivalent.
- Experience in PMP, Six Sigma (Green/Black), Lean, DMAIC, Value Stream Mapping, SIPOC, Pull Planning, A3, etc. proven ability to oversee projects and apply project management methodologies to ensure successful completion.
- 2 years of experience in support, customer-facing operations, and/or technical support or enterprise (B2B) support.
- Evidence of a bias to action with strong attention to detail and data-driven decision making.
- Stakeholder management and communications.
- Data Analysis and SQL.
- Ability to lead through ambiguity, take on complex strategic and operational initiatives and scale effectively across a large organization and highly distributed team.
- Experience managing, or working closely with, Product Management, Support, Finance, and engineering teams for technical products.
We offer a highly competitive benefits and salary package, ongoing support and funding with training and development plans, and the opportunity to work for leading global companies. Join us and be part of a dynamic and growing environment where we value different perspectives and promote an inclusive culture.
